Get help with your account and bill
Register your needs or personal circumstances
If you haven’t done so already, tell us about any impairments you have and we’ll make a note of them on your account. This will allow us to tailor our service to your needs the next time you call us.
Find out how to register your additional needs (PDF)
Alternative bill formats
Get your bills and other important information in a format that's convenient for you, from Braille and large print to audio CD.
Free priority fault repair
Get quick repairs any day of the year when you register for this free scheme. If there's a fault with your service, we’ll make fixing it a priority.
Financial support
BT Home Essentials social tariff
Our low-cost phone and broadband package for people on certain state benefits.
Learn more about Home Essentials
More help and advice
Overview of financial support available to BT customers (PDF)
Money Matters - skills and best practices to help manage digital finances (PDF)
Services for hearing and speech impairments
Relay UK (Text relay)
If you're deaf, hard of hearing or speech impaired, the Relay UK app makes it easier to have a conversation over the phone.
Emergency SMS
A free third-party service which lets deaf, hard of hearing and speech-impaired people in the UK send an SMS text message to UK emergency services (999 and 112) at no cost.
Learn more about Emergency SMS
Contact us using British Sign Language (BSL)
A step-by-step guide to contacting BT using the Interpreters Live video service.