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Accessibility services

Need help getting the most out of your account? Here's how we can support you.

Accessibility services

Need help getting the most out of your account? Here's how we can support you.

Get help with your account and bill

 

Register your needs or personal circumstances

If you haven’t done so already, tell us about any impairments you have and we’ll make a note of them on your account. This will allow us to tailor our service to your needs the next time you call us.

Find out how to register your additional needs (PDF)

 

Alternative bill formats

Get your bills and other important information in a format that's convenient for you, from Braille and large print to audio CD.

View ways to get your bill

 

Free priority fault repair

Get quick repairs any day of the year when you register for this free scheme. If there's a fault with your service, we’ll make fixing it a priority.

Learn more about our Free Priority Fault Repair Scheme


Financial support

 

BT Home Essentials social tariff

Our low-cost phone and broadband package for people on certain state benefits.

Learn more about Home Essentials

 

More help and advice

Overview of financial support available to BT customers (PDF)

Money Matters - skills and best practices to help manage digital finances (PDF)

About our Protected Services scheme (PDF)


Services for hearing and speech impairments

 

Relay UK (Text relay)

If you're deaf, hard of hearing or speech impaired, the Relay UK app makes it easier to have a conversation over the phone.

Learn more about Relay UK

 

Emergency SMS

A free third-party service which lets deaf, hard of hearing and speech-impaired people in the UK send an SMS text message to UK emergency services (999 and 112) at no cost.

Learn more about Emergency SMS

 

Contact us using British Sign Language (BSL)

A step-by-step guide to contacting BT using the Interpreters Live video service.

Contact us using BSL

Need more help?