The cookie settings on this webpage are set to ‘allow all cookies’ to give you the very best experience. If you continue without changing these settings you consent to this - but if you want to you can change your settings at any time at the bottom of this page.
Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to make our website easier for you to use. You can remove any cookies already stored on your computer, but these may prevent you from using parts or our website.

Get up and running with BT Mobile

Let's get you ready for BT Mobile. 

It's time to get you set up and make sure you get the most out of your mobile. But first we have a few things for you to do before it arrives.

Head to Get ready to begin.

Getting ready

There are a few things you need to do before your mobile arrives. Make sure you've looked at your 'getting ready' checklist.

Track your order

Your phone will be delivered with its own SIM in the same package by DPD. Any extra Family SIMs that you ordered at the same time will be sent with Royal Mail. They should arrive 1 to 2 days after you ordered them.

You’ll need to set up a BT ID and password so you can log in to access your account. If you are new to BT, you may have an email from us asking you to activate your account. If you're already a BT customer but you’ve forgotten your ID or password, we can help you retrieve it. If you don't have a BT ID you’ll need to create one using your email address.

Track now

On the day of delivery

To help you plan your day, DPD will text you in the morning with a one-hour delivery window. If you need to rearrange it, reply to the text.

Read more

Save your contacts

Make sure you don't lose any of your contacts, pictures, videos or music.

Here are some tips for moving stuff from your old SIM to your new one.

Find out how

Keep your old number

If you’ve given us your PAC code when you ordered your BT Mobile SIM and received your order, just pop your new SIM card into your phone. Your old number will be moved over to your BT service within 1 working day.

Alternatively log in to keep your number and enter your PAC code there. If you’re using a handset that’s not from BT, you’ll need to make sure it’s unlocked first.

Keep your number

Your BT ID

You’ll need to set up a BT ID and password so you can log in to access your account. If you already have one, but are new to BT, you may have an email from us asking you to activate it. If you're already a BT customer but you’ve forgotten your ID or password, we can help you retrieve it.

If you don't have a BT ID you’ll need to create one using your email address.

Check our FAQs to find out how to do this.

What is a BT ID? Setting up or retrieving a BT ID

Setting up

Now that you've got your new mobile, there's a few things you need to do.

Have a look at your checklist to make sure you're set up.

Keep your old number

If you’ve given us your PAC code when you ordered your BT Mobile SIM and received your order, just pop your new SIM card into your phone. Your old number will be moved over to your BT service within 1 working day.

Alternatively log in to keep your number and enter your PAC code there. If you’re using a handset that’s not from BT, you’ll need to make sure it’s unlocked first.

Keep number

Upload your contacts

Now your mobile's working, you can upload all your contacts, pictures, videos and music. Here are some tips for moving everything that's important to you to your new SIM.

Find out how

How to insert your SIM

Your phone might have come with a tool to help you with putting in the SIM. Use this if you've got one. You can also use something like a paper clip, but be very careful not to damage your phone. Check out our phone guides for specific help with your mobile

Check our phone guides for further help

Set up voicemail

What you need to know about setting up and using your voicemail on BT Mobile.

Set up

Getting more

Find out what apps to download and how to get the most from your mobile. You can manage your own parental controls and spend caps so you're always in control of what you use.

Set your own spend caps

No one likes big bills they weren't expecting. So, with BT Mobile you can manage how much you spend each month by setting a spend cap for anything outside your plan. You can cap what you spend to as low as £5 over and above your monthly plan charge.

If someone else pays the bill but you’ve been given full control of your SIM, you’ll be allowed to do this too. Just accept the invite to take control of your SIM and log in to manage your settings. However, if you’ve only been given some control of your SIM then you’ll need to ask the bill payer to do this for you.

Set spend caps

Get the BT Mobile app

The BT Mobile app is an easy way to keep track of what you're using and see how much data, minutes and texts you've got left in your plan. You'll also find a summary of any extra charges so you'll know what to expect for your next bill.

Find out more

Free data with BT Wi-fi

The BT Wi-fi app gets you online in a flash, for free, without eating into your data allowance. By using it, you'll only ever need to log in once. After that it'll connect to a hotspot for you whenever you're in range. We'll nudge you to download the BT Wi-fi app when you join BT Mobile or you can find it yourself in your app store.

If someone else pays the bill you’ll need to log in with your own BT ID. Just ask the bill payer to give you control of your own SIM. They can do this by logging in to My Mobile and clicking “Personalise my SIMs”.

Get free Wi-fi

Set up parental controls

You can control what content you see using BT's parental controls. We've automatically turned your settings to “light” but you can log in at any time to change them.

If someone else pays the bill but you’ve been given full control of your SIM, you’ll be allowed to do this too. Just accept the invite to take control of your SIM and log in to manage your settings. However, if you’ve only been given some control of your SIM then you’ll need to ask the bill payer to do this for you.

Set parental controls

Get the BT Sport app

You can get the BT sport app with BT Mobile, head to the app stores and download the app.

If you’ve been given control of your SIM then you’ll need to check with the person who pays the bill if they’ve subscribed to BT Sport. Good news, if they have, then you’ll be able to get the app too.

Find out more

Invite other SIMs onto your account

Family SIMs could be the perfect solution for you and your family.

The more you add, the more you save - every time you add a SIM, you get a bigger monthly discount

If someone you know has a BT Mobile SIM which isn't currently on your account you can invite them to join your plan. If they accept, we'll move their SIM to your BT Mobile account and you become responsible for paying all the charges for that SIM.

Login to invite others onto your Family plan

http://www.bt.com/mymobile

Your bill

Now you're up and running, find out when to expect your first bill and what it will look like.

When you will get your bill

If you're already a BT customer you'll get your bill on the day you normally do. You'll see some mobile charges and allowances which are worked out from the point you order mobile to the date of the bill. You'll also see the full monthly charge for the following month.

If you've got no other products with us, you should get your first BT Mobile bill around 30 days from when you ordered it.

Find out more

Understanding your first bill

All the help you should need to help you understand things like "out of plan" charges or "international roaming".

Find out more

Managing your Mobile

Log in to My Mobile to see your bill, check what you've used and buy any add-ons.

You can also do things like check and change your spend caps and parental controls.

Log in to My Mobile