What happens to my email address when my BT Broadband service stops?

If you have a BT email and you cancel your broadband with us, you'll have four choices 

  • Close your BT email
  • Keep your email but with more basic features by getting Basic email, which is free
  • Keep your email with the same features by getting Premium email, which costs £7.50 a month
  • Keep your email with the same features, by linking it to a friend or family member's BT Broaband, which is free

If you don't make a choice yourself, we'll transfer you to Basic email.

For 60 days after you leave BT Broadband you can choose to upgrade to Premium email.

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