Using BT Yahoo's anti-spam features

So what is spam, and what isn’t? Like the junk mail that is pushed through your letterbox, spam email is worthless information that you haven't asked to receive. It's also very difficult to completely get rid of. That's why most email services and programs now filter spam to weed out the unsolicited messages before they ever arrive in your inbox.

This help is about BT Yahoo Mail. If you use our new BT Mail service, you can find help here >

So what is spam, and what isn’t? Like the junk mail that's pushed through your letterbox, spam email is worthless information that you haven't asked to receive. It's also very difficult to completely get rid of. That's why most email services (including ours) now filter spam to weed out the unsolicited messages before they ever arrive in your inbox.

Here's more general advice on how to deal with spam in BT Email >

What isn't spam is a marketing email you might get from a reputable company, like a utility company or retailer. Although you might not want it, it's legitimate marketing info. It won't usually be treated as spam by any spam filters.

To stop you from getting unwanted emails, and to help protect you against malicious emails, BT Yahoo Mail has various tools. These include:

  • SpamGuard - sends spam email directly to the Spam folder and blocks them in future
  • Filters - automatically sort your incoming messages to different folders
  • Block Addresses - stop emails from particular email addresses or domains that you select
  • Image Blocking - prevents spammers from knowing you opened their email and protects you from viewing images you don't want to see

Although we have our own systems to detect and manage spam, we also rely on you to tell us the kind of things you don't want to get. We base a sender's reputation on what you tell us about the messages you get.

Our spam filters may therefore occasionally put a legitimate email into your spam folder, which may be because other users have marked similar emails as spam. If you seem to be missing emails or you haven't got an email you were expecting, check the Spam folder first.

 

Spam

If you receive a spam email, highlight the message and click on Spam

Dealing with spam in BT Yahoo Mail

Marking the message as spam won't guarantee that future emails from that sender will be treated as spam. So for good measure, you should also take a look at 'How to Block Senders'.

Remember, marketing emails aren't treated as Spam so to stop these, click on the 'unsubscribe' link which can usually be found at the end of the email.

Not Spam

We recommend you regularly check your Spam folder as sometimes emails you’re expecting may end up there. If they do, select the message and click on the Not Spam button.

This tells us that you're happy to receive this type of email and we’ll eventually send it to your Inbox instead of automatically putting it in your Spam folder.

Dealing with spam in BT Yahoo Mail

Adding a sender to your contacts

To improve the automatic filtering, you can also add the originator's email address to your contacts directory. To do this, click the Actions link in the email menu bar and select Add Sender to Contacts from the drop-down menu.

Emptying the Spam folder

By default, email in the Spam folder is automatically deleted after a month. This should give you enough time to look at your "Spam" emails and check whether they are really spam. However you may wish to do this more regularly by right-clicking and selecting the Empty Spam option from the drop-down menu.

 

You can set up an unlimited number of filters that will automatically sort any of your incoming emails to folders of your choice, including the Spam folder.

  1. Click on the cog icon in the top right and from the drop down, select Settings
  2. Next select Filters and then Add
  3. Now you can set up your filters and select the folder you want emails from that sender to be directed to. When you’ve finished, remember to select Save

    Dealing with spam in BT Yahoo Mail

You can block up to 500 senders. Emails from these senders will be automatically moved to your Spam folder.

  1. Click on the cog icon in the top right and from the drop down, select Settings
  2. Next select Blocked Addresses and then add the email addresses you want to block in the relevant fields. Select Block and then Save

    Dealing with spam in BT Yahoo Mail

  3. To remove a sender from your blocked senders list, simply select the email address, click Remove and then Save

If you're going to regularly use webmail and an email client (handset or device), we'd recommend using IMAP. The main difference between IMAP and POP is that IMAP always syncs with the BT Mail server, so any changes you make in your email program will also appear in your webmail Inbox - this includes spam.

Learn more about IMAP and POP >

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