You can get our email service in two ways:
- The optional, Standard email that comes with any broadband package from BT
- The paid for Premium email service
Please note: Some customers may still use an old BT email address that isn't currently linked to either of these services.
You can link any BT email address to another broadband or Premium email billing account as long as:
- You're the account holder of the gaining account
- The gaining account already has an email address linked to it
- You know the password of the email address you want to move
We'll allow the move even if it means the gaining account has more than the 11 email addresses allowed. But you won't be able to create any more email addresses on your account unless you delete some first.
Before you start, check that the gaining billing account already has an email address linked to it by logging in to My BT with your BT ID. You'll need to select Package, then Included extras and then scroll down and click Manage BT Email.
You'll see the number of email addresses you've used when you log in. If there's no email address linked to your account, you'll need to create one. Once you've done this, you can use the link below to move the email address. You'll be asked to log in to My BT again.
Once you've logged into My BT and selected the Manage BT Email option, scroll down and click on the option to Import an email address.
You'll need to provide the email address and password of the email you want to move and select Enter.
If the email address is linked to another BT ID, you'll be asked to provide the details of this too.
Once the move is complete, you'll get a confirmation message and the email address will be shown in your email management page.
Yes, if you've already got a BT email address, you'll be able to link it to your new broadband account. You can only do this once your broadband has been set up and activated.
We'll send you confirmation of your broadband activation along with advice on how to complete the move. Just follow the advice to Move an email address (mailbox).
Yes, it's the same process but the user of that email address must agree to it being moved.
Whilst we don't recommend sharing passwords, the move can only be done if the owner of the email address to be moved is happy to share their passwords with you. They'll need to do this for the email address and the BT ID it's linked to. We recommend you complete the process together.
You won't be able to move an email address used by somebody else if:
- The user of the email address doesn't give their permission
- It's linked to a BT ID that doesn't belong to the user of the email address
- It's linked to a BT ID that has other email addresses linked to it and not all of those email addresses are to be moved
Once the email address is moved, it's very important you 'gift' it back to the other person. This means that although their email address is now linked to your account, they keep their own security details and responsibility for the email address. Once you've done this, they'll be asked to set up a new password and link it to a BT ID. The email address you've moved will then appear in the friends and family section of your email management page.
You won't be able to move an email address used by somebody else if:
- It's linked to a BT ID that doesn't belong to the user of the email address
- It's linked to a BT ID that has other email addresses linked to it and not all of those email addresses are to be moved
The user of the email address will need to ask the owning BT ID holder to gift the email address to them. The user of the email address will then be asked to set up their own BT ID and password. Once they've done this, assuming they give permission, you'll be able to move the email address.
Once the email address is moved, it will appear in the friends and family section of your email management page.
Yes. It's the same process.
Remember, you won't be able to move an email address used by somebody else if:
- The user of the email address doesn't give their permission
- It's linked to a BT ID that doesn't belong to the user of the email address
- It's linked to a BT ID that has other email addresses linked to it and not all of those email addresses are to be moved
Yes. It's the same process.
Remember, you won't be able to move an email address used by somebody else if:
- The user of the email address doesn't give their permission
- It's linked to a BT ID that doesn't belong to the user of the email address
- It's linked to a BT ID that has other email addresses linked to it and not all of those email addresses are to be moved
When the last or only email address linked to a Premium email account is moved to another billing account, we'll automatically close the account down.