BT Yahoo! Mail problems: error code 0x800CCC0D or 0x800CCC0F - Cannot locate server / Connection dropped

If you get either of these errors, you can use our email troubleshooting wizard to try and fix the problems:

Use our email troubleshooting wizardUse our email troubleshooting wizard

You can also use the below steps to try and fix the problem yourself:

 

  1. First check that the problem is not a temporary fault affecting the BT email service:

    Check online for known email problemsCheck online for known email problems
    Call our service status line on Freephone 0800 169 0199 to check for known email problems Call our service status line on Freephone 0800 169 0199 to check for known email problems

  2. If there are no reported problems you'll need to check that your email settings are correct. Use the link below to check you're using the right settings:

    What are the BT Yahoo! Mail settings for outgoing and incoming mail servers?

  3. If your email settings are correct, you should check the settings of any anti-virus or firewall software on your computer.

    You need to make sure you anti-virus/firewall software is set to allow access to the following files:

    • For Outlook Express - Msimn.exe
    • For Outlook - Outlook.exe

    If you still have the problem, you should contact the supplier of your anti-virus/firewall software for more help

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