BT Email products

BT Email is the email service provided by BT with email addresses that end in @btinternet.com.

Customers who've had an email service with us for a long time may use an email address that ends @btopenworld.com or @talk21.com.

BT Email is a secure web-based email service that can integrate with other services such as Contacts and Calendar. It can also operate with other email accounts, so you can manage all your email from one place. Because it's a web-based email service, you can access it from any internet connection, from any computer or device, from anywhere in the world.

To keep your email account active, you must log in and use the service regularly.

What is the BT Email usage policy? >

We currently offer the following email products:

Standard email

 

The optional free email service that you can have when you take broadband from BT. If you're the account holder you can create up to 10 additional email addresses for family and friends. So that's 11 in total.

With Standard email you'll enjoy:

  • No adverts
  • Protection from online nasties like viruses, spam and phishing
  • UK-based technical help when you need it
  • Check your emails on your browser, email client or device
  • Unlimited storage

You can get this:

  • When you register for broadband with us
  • From the Manage your email page at My BT
  • When the account holder gives you an email address

 

How do I create and activate a new email address?

 

Premium email 

 

Our Premium email product gives you almost all the same functions and features as Standard email, but is a standalone paid for service that costs £7.50 a month. It's payable by monthly direct debit only.

As with Standard email, the account holder can create up to 10 additional email addresses for family and friends. So that's 11 in total.

With Premium email you'll enjoy:

  • BT adverts only
  • Protection from online nasties like viruses, spam and phishing
  • UK based technical help when you need it
  • Check your emails on your browser, email client or device
  • Unlimited storage

 

You can get this:

  • When you cease broadband with us but wish to keep your email service (if you opted for this when placing the cease order, your email will have been automatically changed to Premium)
  • If you've been given an email address that's linked to somebody else's broadband service and now want to move away
  • If you have basic email and wish to upgrade
  • If you live in the UK with a UK bank account. Although we provide the ability to use the service outside of the UK, you must not use it solely for this purpose. If you now live permanently overseas, you must no longer use the service and need to contact us

 

If you're eligible for Premium email:

  1. Log in to My BT with your BT ID
  2. Click on Your Products
  3. Scroll down and from the Email link select Manage
  • If the BT Broadband service has been ceased, you'll see a message and a link to Move to Premium email. Click on the link and place your order
  • If you've been given an email address by the account holder, you'll see a link at the top of the page to Move to Premium email. Click on the link and place your order
  • If you're on Basic email, you'll see a link to Upgrade your email service. You'll be given three options; select the link to Buy Premium email and place your order

You should get an email notification within 24 hours to confirm it's done, but during the move, you'll still be able to log in and use the service as normal

If you don't have a BT ID, or you don't see an option to move to Premium email when you log in to My BT, you may not be eligible.

For help or to cancel a Premium email account, please get in touch with us on 0808 100 6778 - Monday to Friday 9am to 9pm, Saturday and Sunday 9am to 6pm.

 
 

Basic email


Our Basic email product is provided free of charge but offers limited features.

With Basic email you'll get: 

  • A single email address – you won’t be able to create more email address but any you already have will remain linked to your account
  • Webmail only access via www.bt.com – no client or mobile access allowed
  • BT adverts only
  • Protection from online nasties like viruses, spam and phishing
  • Unlimited storage
  • UK based technical help when you need it

You can get this:

  • When you cease broadband with us but wish to keep your email service and don’t wish to pay for it. This can only be done at the time of placing the broadband cease order
  • When the account holder ceases their broadband service and doesn’t want to retain their email access, we’ll automatically downgrade other users linked to the ceasing broadband account to it  (you can upgrade to Premium email at any time)
  • If you've been given an email address that's linked to somebody else's broadband or Premium email service and they’ve de-linked you, we'll automatically downgrade the email address to Basic email
  • If you're a Premium email customer and wish to downgrade

Please note: broadband customers cannot order Basic email through MyBT, it can only be provided when ceasing broadband. If you change your mind later and decide you want this product, the only option is to take Premium email and then downgrade.

 

What is de-linking?

The Basic email product is not associated with the BT Basic service.

 

If you're eligible for Basic email

 

  1. Log in to My BT> with your BT ID
  2. Click on Your products
  3. Scroll down and from the email link select Manage
  4. Select the link to Downgrade your email
  5. You'll be given two options; select the link to Downgrade to Basic and place your order

You should get an email notification within 24 hours to confirm it's done, but during the move, you'll still be able to log in and use the service as normal.

If you don't have a BT ID or you don't see an option to move to Basic email when you log in to My BT, you're not eligible.

 

Had email with us for a long time?

 

If you've had an email account with us for a long time, you may be using an old email product that's not linked to a billing account.

To keep your account secure and ensure you can continue to use all of the features and functions of the BT email service, you may want to consider one of the above email products that will offer you more flexibility and continued access.

Or if you already have a broadband service with BT, you can link your email address to it.

Need help logging in to your email? >

 

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