Nick Lane, MD of Service
BT continues to deliver strong service to our customers and we’re focusing on helping our customers faster than ever before. When customers do have a problem, we’re making it easier to speak to us and resolving complaints first time as seen the recent annual Ofcom Service report.
We know that getting you up and running on time and keeping you connected is essential.
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Every call is really important to us and we're working hard to make sure we fix your issue the first time you call.
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We know internet speed is important to you, so we're delighted that our broadband got faster every quarter last year.
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We’re now answering 100% of customer service calls in the UK and Ireland to deliver the most personal and local service to our customers.
We’re the only major broadband provider to answer all calls across the UK and Ireland, with many calls answered at the nearest local contact centre to our customers thanks to regional routing
There's now more than 3 million of you that have downloaded our flagship My BT app.
Our bill and dashboard is based on your feedback to make it even easier to understand and manage your bill.
We redesigned your MyBT to personalise it to you and much simpler and easier to use.