Back

Need some help with a BT service or product? Ask us a question, browse our help content, or contact us directly through our live chat so we can give you a helping hand.

 

 


We're here to help. Start by choosing your category.

We're here to help. Start by choosing your category.

  1. 1. Choose category
  2. 2. Choose a topic
  3. 3. Your options

Service status

See any issues affecting your area

Check service status

Get online help





Ask the Community

Still have a question? Our community has answers and solutions

Visit the Community now >


Get in touch.

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

Our repair teams are open:

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

The cost of the call depends on the country and network you're calling from.

 

Get online help






Get in touch

Call us

Our brilliant teams are all based in the UK or Ireland.

Use our 24/7 automated line: 0800 443 311

  • Pay your bill
  • Get current call charges or balance
  • Set up or manage your direct debit

 

If you want to speak to our account and billing teams, please call:

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

We're open:

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

 

Please have your account number ready (it's on your bill).

The cost of the call depends on the country and network you're calling from.

 

Fibre to the premises (FTTP) is when the fibre optic cables are installed right up to your building – offering you the best connection possible.

Get online help





Get in touch

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 587 4787

 

We are open:

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

The cost of the call depends on the country and network you're calling from.

 

Get online help



Get in touch

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

Our acquisition teams are open:

Monday to Friday 8am - 9pm

Saturday 8am - 8pm

Sunday 9am - 6pm

The cost of the call depends on the country and network you're calling from.

 

Get in touch

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 783 1401

From outside the UK: +44 150 174 7714

 

We are open:

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

 

Please have your account number ready (it's on your bill).

The cost of the call depends on the country and network you're calling from.

Get online help





Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

Our order teams are open:

Monday to Friday 8am - 9pm

Saturday 8am - 8pm

Sunday 9am - 6pm

 

Please have your account or order number ready.

The cost of the call depends on the country and network you're calling from.

 

Get online help







Ask the Community

Still have a question? Our community has answers and solutions

Visit the Community now >


Get in touch

 

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 800 150

From BT Mobile: 150

From outside the UK: +44 150 174 7714

 

Our repair teams are open

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

 

Get online help






Get in touch

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 800 150

From BT Mobile: 150

From outside the UK: +44 150 174 7714

 

Our account and billing teams are open:

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

 

Please have your account number ready (it's on your bill).

The cost of the call depends on the country and network you're calling from.

 


Get in touch

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

Our acquisition teams are open:

Monday to Friday 8am - 9pm

Saturday 8am - 8pm

Sunday 9am - 6pm

The cost of the call depends on the country and network you're calling from.

Get in touch

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 783 1401

From outside the UK: +44 150 174 7714

 

 

We are open:

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

 

Please have your account number ready (it's on your bill).

The cost of the call depends on the country and network you're calling from.



Get in touch

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 800 150

From BT Mobile: 150

From outside the UK: +44 150 174 7714

 

Our order teams are open

Monday to Friday 8am - 9pm

Saturday 8am - 8pm

Sunday 9am - 6pm

 

Please have your account or order number ready.

The cost of the call depends on the country and network you're calling from.

 

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 800 150

From BT Mobile: 150

From outside the UK: +44 150 174 7714

 

Our support teams are open:

7 days a week, 24 hours a day

The cost of the call depends on the country and network you're calling from.

Service status

See any issues affecting your area

Check service status





Get in touch 

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

Our repair teams are open:

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

The cost of the call depends on the country and network you're calling from.

 

Get online help






Get in touch 

 

Call us

Our brilliant teams are all based in the UK or Ireland.

Use our 24/7 automated line: 0800 443 311

  • Pay your bill
  • Get current call charges or balance
  • Set up or manage your direct debit

 

If you want to speak to our account and billing teams, please call:

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

We're open:

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

 

Please have your account number ready (it's on your bill).

The cost of the call depends on the country and network you're calling from.

 

Get in touch

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

Our acquistion teams are open:

Monday to Friday 8am - 9pm

Saturday 8am - 8pm

Sunday 9am - 6pm

The cost of the call depends on the country and network you're calling from.

Get in touch

 

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 783 1401

From outside the UK: +44 150 174 7714

 

We are open:

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

 

Please have your account number ready (it's on your bill).

The cost of the call depends on the country and network you're calling from.

Get online help



Get in touch

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 783 1401

From outside the UK: +44 150 174 7714

 

We are open:

Monday to Friday 8am - 9pm

Saturday 8am - 8pm

Sunday 9am - 6pm

 

Please have your account number ready (it's on your bill).

The cost of the call depends on the country and network you're calling from.

 

Service status

See any issues affecting your area

Check service status

Get online help





Get in touch 

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

Our repair teams are open:

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

The cost of the call depends on the country and network you're calling from.

 

Get online help






Ask the Community

Still have a question? Our community has answers and solutions

Visit the Community now >


Get in touch

Call us

Our brilliant teams are all based in the UK or Ireland.

Use our 24/7 automated line: 0800 443 311

  • Pay your bill
  • Get current call charges or balance
  • Set up or manage your direct debit

 

If you want to speak to our account and billing teams, please call:

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

We're open:

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

 

Please have your account number ready (it's on your bill).

The cost of the call depends on the country and network you're calling from.

 

Get online help


Get in touch

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

Our acquisition teams are open:

Monday to Friday 8am - 9pm

Saturday 8am - 8pm

Sunday 9am - 6pm

The cost of the call depends on the country and network you're calling from.

Get online help


Get in touch

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

Our order teams are open:

Monday to Friday 8am - 9pm

Saturday 8am - 8pm

Sunday 9am - 6pm

 

Please have your account or order number ready (it's on your bill).

The cost of the call depends on the country and network you're calling from.

 

Get in touch

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 783 1401

From outside the UK: +44 150 174 7714

 

We are open:

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

 

Please have your account or order number ready (it's on your bill).

The cost of the call depends on the country and network you're calling from.

Service status

See any issues affecting your area

Check service status

Get online help







Ask the Community

Still have a question? Our community has answers and solutions

Visit the Community now >


Get in touch 

 

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

Our repair teams are open:

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

The cost of the call depends on the country and network you're calling from.

 

Get online help






Get in touch

Call us

Our brilliant teams are all based in the UK or Ireland.

Use our 24/7 automated line: 0800 443 311

  • Pay your bill
  • Get current call charges or balance
  • Set up or manage your direct debit

 

If you want to speak to our account and billing teams, please call:

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

We're open:

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

 

Please have your account number ready (it's on your bill).

The cost of the call depends on the country and network you're calling from.

 

Get online help

Get in touch

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

Our acquisition teams are open:

Monday to Friday 8am - 9pm

Saturday 8am - 8pm

Sunday 9am - 6pm

The cost of the call depends on the country and network you're calling from.

Get in touch

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 783 1401

From outside the UK: +44 150 174 7714

 

We are open:

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

 

Please have your account or order number ready (it's on your bill).

The cost of the call depends on the country and network you're calling from.

Get online help




Get in touch

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 783 1401

From outside the UK: +44 150 174 7714

 

Our order teams are open:

Monday to Friday 8am - 9pm

Saturday 8am - 8pm

Sunday 9am - 6pm

 

Please have your account or order number ready (it's on your bill).

The cost of the call depends on the country and network you're calling from.

 

Get online help







Get in touch 

Call us

Our brilliant teams are all based in the UK or Ireland.

Use our 24/7 automated line: 0800 443 311

  • Pay your bill
  • Get current call charges or balance
  • Set up or manage your direct debit

 

If you want to speak to our account and billing teams, please call:

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

We're open:

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

 

Please have your account number ready (it's on your bill).

The cost of the call depends on the country and network you're calling from.

 

Get online help






Get in touch 

 

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

Our account and billing teams are open:

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

 

 

Please have your account number ready (it's on your bill).

The cost of the call depends on the country and network you're calling from.

 

Get online help




Get in touch 

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

Our account and billing teams are open:

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

 

 

Please have your account number ready (it's on your bill).

The cost of the call depends on the country and network you're calling from.

 

Get in touch 

 

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 783 1401

From outside the UK: +44 150 174 7714

 

We are open:

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

 

Please have your account or order number ready (it's on your bill).

The cost of the call depends on the country and network you're calling from.

Use the online form to tell us about an account holder's death.

Alternatively, you can contact us at 0800 169 1663. Opening hours are 8am to 9pm Monday to Friday, 8am to 8pm Saturday, and 9am to 6pm Sunday.

You’ll need the name of the account holder and one of the following:

We don't need to see the death certificate.

You'll also need to tell us what you want us to do with the account, for example change the name of the account holder or close the account.

Get online help




Get in touch

Call

Our brilliant teams are all based in the UK or Ireland.

If you want to speak to our account and billing teams please call: 

From the UK: 0800 783 1401

From outside the UK: +44 150 174 7714

 

We are open:

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

 

Please have your account or order number ready (it's on your bill).

The cost of the call depends on the country and network you're calling from.

Get online help





Get in touch 

 

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

Our repair teams are open:

Monday to Friday 8am - 9pm

Saturday & Sunday 8am - 8pm

The cost of the call depends on the country and network you're calling from.

Start your home move

Use our online journey to begin your home move process

Let's get started

Get online help




Get in touch

 

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

We are open:

Monday to Saturday 8am - 8pm

Sunday 9am - 6pm

 

Please have your account number ready.

The cost of the call depends on the country and network you're calling from.

Switch to BT

Our website has our best offers and deals for switching.

Get started

Get online help


Get in touch

 

Call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

We are open:

Monday to Friday 8am - 9pm

Saturday 8am - 8pm

Sunday 9am - 6pm

The cost of the call depends on the country and network you're calling from.

When things go wrong, we want to know so we can put them right as quickly as possible. The link below will take you to our dedicated complaints page.

Check your complaint

If you made your complaint online, check on it by logging in to My BT.

 

Or call us

Our brilliant teams are all based in the UK or Ireland.

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

 

Our opening hours are:

Monday to Sunday 8am - 8pm

 

Please have your account number ready (it's on your bill).

The cost of the call depends on the country and network you're calling from.

 

Need more help?