Make a new complaint

Our brilliant teams are all based in the UK or Ireland.

From BT mobile

150

From the UK

0330 1234 150

From outside the UK

+44 150 174 7714

Monday to Friday 8am - 9pm

Weekends and bank holidays 8am - 8pm


Calls to 0330 1234 150 are free when calling from the BT network. Calls from other networks may be charged

Text Relay

To use the text relay service from your smartphone, PC or tablet, download the free Relay UK app.

To call us through the Relay UK app or from a textphone, dial:

18001 07953 966 150

Sign language services

If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.

Connect to a BSL Interpreter

Raise a complaint online.

Make a complaint

We aim to respond to complaints within 28 days. It might take longer.

Include your phone number, email address and BT account number.

Send your complaint to:

BT Correspondence Centre

Providence Row

Durham 

DH98 1BT