Setting up the BT Sport App on smartphones and tablets

Find out everything you need to know to access the BT Sport App. It can be played over 3G, 4G and wi-fi connections. Covers help for customers who've got BT Sport with BT Broadband, BT.....

This information is for those of you who ordered the BT Sport Pack through EE, and have received your confirmation email saying the service is now active.

Firstly you'll need your BT ID to use the BT Sport App, as this will be the username and password you need to log in. Make sure you activate your BT ID to access the app; look out for an email containing your activation link.

If you don't have a BT ID yet, you'll need to complete the registration journey using the link provided by EE. Don't try to create a BT ID using any other link or page on BT.com, as this won't work. If you didn't get an email from EE after taking out your subscription for BT Sport, please contact EE directly on 07953 966 250.

If you've forgotten your password, you can reset it online using your username and answer to your security question.

 

How do I download the BT Sport App?

Search for 'BT Sport' in the Apple App Store, Google Play Store or the Windows Store. Select the app, and then press the download button. The BT Sport App will only work with devices meeting the following minimum operating system requirements:

 

Apple devices running iOS 9 or later

The BT Sport App is available to download from the Apple App Store and will run on Apple devices running iOS 9 or later. We recommend that you keep updated with the latest operating system (OS) for security and performance reasons.

Android devices running OS 4.4 (Jelly Bean) or later

The BT Sport Android app is available to download from the Google Play Store. The app is compatible with the majority of Android devices running OS 4.4 or later. We recommend that your operating system (OS) is as up to date as possible for security and performance reasons.

There are thousands of Android devices on the market, and we're unable to test the app on every one. For this reason, we can't guarantee that the app will work on your device. We routinely test the app on the most popular Android devices according to our usage statistics.

 

Windows smartphones and tablets running Windows 10

The app has been optimised for touchscreen devices, but it is compatible with the majority of devices running Windows 10. However, there are many different Windows 10 devices on the market, and we're unable to test the app on every one. The app has been tested on the most popular touchscreen devices according to our usage statistics.

 

How do I upgrade my operating system so I can get the BT Sport App?

You can usually check the operating system in the settings menu of your device.

Apple users can update their operating system by going to Settings > General > Software Update.

Android and Windows 10 customers should look at their user guide for instructions.

 

Are there any plans to have the BT Sport App on other devices?

The BT Sport App is available on supported Apple, Android and Windows 10 smartphones and tablets. But we'll keep a close eye on the fast-moving tablet, smartphone, Smart TV and console markets, and consider providing the app for other devices that become really popular.

The Amazon Kindle Fire is not currently supported.

 

What picture quality will I get on the BT Sport App?

The BT Sport App uses adaptive bit rate technology to provide the best stream for your mobile or web connection.

So the picture quality will depend on the speed of your network connection, and any limitations of the device you're using.

The BT Sport App works over 3G, 4G and wi-fi connections, but requires a minimum line speed of 400kbps. If you're out and about, you might want to find a BT Wi-fi hotspot:

How do I find a BT Wi-fi hotspot?

 

Do I need a TV Licence to watch BT Sport on the App or on btsport.com?

Yes. If you're watching BT Sport live on the BT Sport App or on btsport.com, you must have a TV licence.


This information is for those of you who've already ordered the BT Sport Pack, and have received your confirmation email saying the service is now active. If you haven’t ordered BT Sport yet, order now >

Firstly you'll need a BT ID to use the BT Sport App, as this will be the username and password you need to log in. Make sure you activate your BT ID to access the app; look out for an email containing your activation link.

If you don't have a BT ID yet, you can create one now. All you need is an email address and your account number, which you'll find at the top of your latest bill. If you haven't got a bill, we can send you your account number in the post.

Please bear in mind that only the primary account holder's BT ID can be used to log in to the app and online player.

(If you see a message saying "This username already exists. Log in or choose another email address", it means that email address is already being used for a My BT account. If you've forgotten your password, you can reset it online using your username and answer to your security question. You'll then need to follow the instructions to choose paper-free billing.)

 

Video: How to create a BT ID

 

 

How do I download the BT Sport App?

Search for 'BT Sport' in the Apple App Store, Google Play Store or the Windows Store. Select the app, and then press the download button. The BT Sport App will only work with devices meeting the following minimum operating system requirements:

 

Apple devices running iOS 9 or later

The BT Sport App is available to download from the Apple App Store and will run on Apple Devices running iOS 9 or later. We recommend that you keep updated with the latest operating system (OS) for security and performance reasons.

 

Android devices running OS 4.4 (Jelly Bean) or later

The BT Sport Android app is available to download from the Google Play Store. The app is compatible with the majority of Android devices running OS 4.4 or later. We recommend that your operating system (OS) is as up to date as possible for security and performance reasons.

There are thousands of Android devices on the market, and we're unable to test the app on every one. For this reason, we can't guarantee that the app will work on your device. We routinely test the app on the most popular Android devices according to our usage statistics.

 

Windows smartphones and tablets running Windows 10

The app has been optimised for touchscreen devices, but it is compatible with the majority of devices running Windows 10. However, there are many different Windows 10 devices on the market, and we're unable to test the app on every one. The app has been tested on the most popular touchscreen devices according to our usage statistics.

 

How do I upgrade my operating system so I can get the BT Sport App?

You can usually check the operating system in the settings menu of your device.

Apple users can update their operating system by going to Settings > General > Software Update.

Android and Windows 10 customers should look at their user guide for instructions.

 

Are there any plans to have the BT Sport App on other devices?

The BT Sport App is available on supported Apple, Android and Windows 10 smartphones and tablets. But we'll keep a close eye on the fast-moving tablet, smartphone, Smart TV and console markets, and consider providing the app for other devices that become really popular.

The Amazon Kindle Fire is not currently supported.

 

What picture quality will I get on the BT Sport App?

The BT Sport App uses adaptive bit rate technology to provide the best stream for your mobile or web connection.

So the picture quality will depend on the speed of your network connection, and any limitations of the device you're using.

The BT Sport App works over 3G, 4G and wi-fi connections, but requires a minimum line speed of 400kbps. If you're out and about, you might want to find a BT Wi-fi hotspot:

How do I find a BT Wi-fi hotspot?

 

 

Do I need a TV Licence to watch BT Sport on the App or on btsport.com?

Yes. If you're watching BT Sport live on the BT Sport App or on btsport.com, you must have a TV licence.

 

More help

The new BT Sport help tool is available to all sport customers. Please click the link below to get started:

BT Sport help tool

 

This information is for those of you who ordered the BT Sport App from Plusnet, and have received your confirmation email saying the service is now active. If you haven't yet ordered the BT Sport Pack, visit www.plus.net/sportapp >

  • Firstly, you'll need your BT ID to use the BT Sport App. This will be the username and password you need to log in. Make sure you activate your BT ID to access the app; look out for an email containing your activation link
  • If you don't have a BT ID yet, you'll need to complete the registration journey using the link provided by Plusnet. Don't try to create a BT ID using any other link or page on BT.com, as this won't work. If you didn't get an email from Plusnet after taking out your subscription for BT Sport App, please contact Plusnet directly on 0800 432 0200
  • If you've forgotten your password, you can reset it online > using your username and answer to your security question

If you're a Business Broadband customer with inclusive access to the BT Sport App, you simply need to:

  1. Download the app to your phone or tablet
  2. Open the app and log in with your BT ID username and password that we sent you when you ordered your broadband
  3. Start watching!

To check which broadband packages come with the inclusive BT Sport app, visit www.business.bt.com/products/packages/ >

How do I download the BT Sport App?

Search for 'BT Sport' in the Apple App Store, Google Play Store or the Windows Store. Select the app, and then press the download button. The BT Sport App will only work with devices meeting the following minimum operating system requirements:

Apple devices running iOS 9 or later

The BT Sport App is available to download from the Apple App Store and will run on Apple Devices running iOS 9 or later. We recommend that you keep updated with the latest operating system (OS) for security and performance reasons.

Android devices running OS 4.4 (Jelly Bean) or later

The BT Sport Android app is available to download from the Google Play Store. The app is compatible with the majority of Android devices running OS 4.4 or later. We recommend that your operating system (OS) is as up to date as possible for security and performance reasons.

There are thousands of Android devices on the market, and we're unable to test the app on every one. For this reason, we can't guarantee that the app will work on your device. We routinely test the app on the most popular Android devices according to our usage statistics.

Windows smartphones and tablets running Windows 10

The app has been optimised for touchscreen devices, but it's compatible with the majority of devices running Windows 10. However, there are many different Windows 10 devices on the market, and we're unable to test the app on every one. The app has been tested on the most popular touchscreen devices according to our usage statistics.

How do I upgrade my operating system so I can get the BT Sport App?

You can usually check the operating system in the settings menu of your device.

Apple users can update their operating system by going to Settings > General > Software Update.

Android and Windows 10 customers should look at their user guide for instructions.

Are there any plans to have the BT Sport App on other devices?

The BT Sport App is available on supported Apple, Android and Windows 10 smartphones and tablets. But we'll keep a close eye on the fast-moving tablet, smartphone, Smart TV and console markets, and consider providing the app for other devices that become really popular.

The Amazon Kindle Fire is not currently supported.

What picture quality will I get on the BT Sport App?

The BT Sport App uses adaptive bit rate technology to provide the best stream for your mobile or web connection.

So the picture quality will depend on the speed of your network connection, and any limitations of the device you're using.

The BT Sport App works over 3G, 4G and wi-fi connections, but requires a minimum line speed of 400kbps. If you're out and about, you might want to find a BT Wi-fi hotspot:

How do I find a BT Wi-fi hotspot?

Do I need a TV Licence to watch BT Sport on the App or on btsport.com?

Yes. If you're watching BT Sport live on the BT Sport App or on btsport.com, you must have a TV licence.

If the app's not working after you've downloaded it, try turning your device off and back on again. If this doesn't work, try uninstalling the app and downloading it again >

If you’re having problems installing the BT Sport App, please follow the steps below:

  1. Check you haven't disconnected from your internet connection.
  2. Reboot your device and try again.
  3. Check your device has enough storage space. Your device user guide will show you how to do this
  4. Check your device is running the minimum requirements that the BT Sport App will work with:

    • Apple devices running iOS 9 or later
    • Android devices running OS 4.4 (Jelly Bean) or later
    • Windows smartphones and tablets running Windows 10


If the app has partially installed, please uninstall and reinstall via the app store >

To use the BT Sport App you need to have a BT ID. If you don't have a BT ID yet, you can create one now > All you need is an email address and your account number, which you'll find at the top of your latest bill. If you haven't got a bill, we can send you your account number in the post >

Once you've created your BT ID, you'll need to activate it to access the app and online player. Look out for an email containing an activation link that you need to click.

Remember that only the primary account holder’s BT ID can be used to log in to the app and online player.

Click here for more information about BT ID and how to get one >

Tips if you're connecting over wi-fi:

  • Try another wi-fi connection
  • Connect to a BT Home Hub whenever possible
  • Try moving nearer to the wi-fi signal
  • Ask other users of the same connection to stop downloading large files
  • If your device is capable, try connecting using an Ethernet cable

Tips if you're connecting to the app over a 3G or 4G mobile connection:

  • Try connecting over wi-fi where possible
  • Move to find a stronger signal
  • Try checking mobile coverage on your mobile provider's website
  • Close or uninstall other apps that are running on your device. Data storage apps in particular use a lot of data

Check you've turned on mobile streaming. Do this by opening the Settings menu in the app. Make sure that 'Enable Mobile Streaming' is set to 'on'.

Please remember that your mobile operator may charge for data usage.


The new BT Sport help tool is available to all sport customers. When things go wrong, it can quickly get you up and running again. Please click the link below to get started:

 

Haven’t ordered BT Sport yet?

Order BT Sport with a BT Broadband, TV or mobile package. Or, you can order for Sky and Talk Talk TV.

Order BT Sport now >

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