Setting up the BT Sport App on smart TVs, games consoles or connected devices

Find out everything you need to know to access the BT Sport App on Apple TV, Playstation, Samsung TV and Xbox.......

Signing up

Choose the type of package you have from the options below to see how you can sign up for the BT Sport App on Apple TV, Playstation, Samsung TV or Xbox.

In order to watch BT Sport on your Apple TV, Playstation, Samsung TV or Xbox as an EE customer, you’ll need access to the large screen add-on. With the EE mobile package, you have access to the BT Sport App on mobile and tablet.

You'll need your BT ID to use the BT Sport App, as this will be the username and password you need to log in. Make sure you activate your BT ID to access the app; look out for an email containing your activation link.

If you don't have a BT ID yet, you'll need to complete the registration journey using the link provided by EE. Don't try to create a BT ID using any other link or page on BT.com, as this won't work. If you didn't get an email from EE after taking out your subscription for BT Sport, please contact EE directly on 07953 966 250.

If you've forgotten your password, you can reset it online using your username and answer to your security question.


This information is for those of you who've already ordered the BT Sport Pack, and have received your confirmation email saying the service is now active. If you haven’t ordered BT Sport yet, order now >

Firstly you'll need a BT ID to use the BT Sport App, as this will be the username and password you need to log in. Make sure you activate your BT ID to access the app; look out for an email containing your activation link.

If you don't have a BT ID yet, you can create one now. All you need is an email address and your account number, which you'll find at the top of your latest bill. If you haven't got a bill, we can send you your account number in the post.

Please bear in mind that only the primary account holder's BT ID can be used to log in to the app and online player.

(If you see a message saying "This username already exists. Log in or choose another email address", it means that email address is already being used for a My BT account. If you've forgotten your password, you can reset it online using your username and answer to your security question. You'll then need to follow the instructions to choose paper-free billing.)

Video: How to create a BT ID


This information is for those of you who ordered the BT Sport App from Plusnet, and have received your confirmation email saying the service is now active. If you haven't yet ordered the BT Sport Pack, visit www.plus.net/sportapp >

  • Firstly, you'll need your BT ID to use the BT Sport App. This will be the username and password you need to log in. Make sure you activate your BT ID to access the app; look out for an email containing your activation link
  • If you don't have a BT ID yet, you'll need to complete the registration journey using the link provided by Plusnet. Don't try to create a BT ID using any other link or page on BT.com, as this won't work. If you didn't get an email from Plusnet after taking out your subscription for BT Sport App, please contact Plusnet directly on 0800 432 0200
  • If you've forgotten your password, you can reset it online > using your username and answer to your security question

If you have a mobile only BT Sport package through BT Mobile or BT Business Broadband, you won’t have access to the BT Sport App on Apple TV, Samsung TV or Xbox.


Downloading the BT Sport App

Search for 'BT Sport' in the app store on your device. Simply select the app and press the download button.

The BT Sport App will run on Apple devices running iOS 9 or later. We recommend that you keep updated with the latest operating system (OS) for security and performance reasons.

Got a question?

The BT Sport App uses adaptive bit rate technology to provide the best stream for your internet connection up to full HD. So the picture quality will depend on the speed of your network connection, and any limitations of the device you're using.

Yes. If you're watching BT Sport live on Apple TV, Playstation, Samsung TV or Xbox, you must have a TV licence.

The BT Sport App is available on supported Apple, Android and Windows 10 smartphones and tablets. But we'll keep a close eye on the fast-moving tablet, smartphone, smart TV and console markets, and consider providing the app for other devices that become really popular.

The Amazon Kindle Fire is not currently supported.

Need some help?

 

Find the answers to problems with your BT Sport App on a smart TV or games console here >

You find help with BT Sport App error codes on smart TVs or games consoles here >

You can get information on High Definition (HD) on the BT Sport App and online player here >

 

The new BT Sport help tool is available to all sport customers. When things go wrong, it can quickly get you up and running again. Please click the link below to get started:

 

Haven’t ordered BT Sport yet?

Order BT Sport with a BT Broadband, TV or mobile package. Or, you can order for Sky and Talk Talk TV.

Order BT Sport now >

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