Where's my free Amazon Echo?

The Amazon Echo is a hands-free speaker you control with your voice. Whether you want to play music, ask questions, make calls or simply check the weather, all you have to do is ask Alexa.

If you've taken up one of our great offers and haven't received your Amazon Echo yet then this is what you need to know.

We're offering customers a free Amazon Echo when they order Superfast Fibre 2 between 26 April and 9 May.

How it works

I haven't received my Amazon Echo

If it doesn't turn up within 30 days of us installing your broadband, call 0800 800 150. We're open Monday to Friday 8am - 9pm, Saturday 8am - 8pm and Sunday 9am - 6pm.

We're offering customers a free Amazon Echo when they order one of the following products between 27 November and 6 December:

  • Superfast Fibre Essential
  • Superfast Fibre
  • Superfast Fibre 2
  • Ultrafast
  • Ultrafast 2

How it works

I haven't received my confirmation email

We'll confirm your order within 28 days. If after this time you’ve still not received an email from us, call 0800 800 150. We're open Monday to Friday 8am - 9pm, Saturday 8am - 8pm and Sunday 9am - 6pm.

I’ve received a confirmation email from BT Shop but still haven’t got my Amazon Echo

Only contact BT Shop if you’ve had a confirmation email from them. If you don't receive your order within 28 days, email shop@bt.com with your order number.

We're offering customers a free Amazon Echo when they order Superfast Fibre 2, Superfast Fibre or Superfast Fibre Essential before 4 October.

How it works

  • To qualify, you need to place your order before 4 October
  • Fourteen days after we've installed your broadband you'll get an email with a voucher code
  • Follow the link in your email and go to the BT Shop website to place your order - just add the voucher code at checkout
  • BT Shop will deliver your Amazon Echo within 1-3 working days

The important bit - use it or lose it

Once we issue your voucher code you have 28 days to claim, so don't lose out.

I haven't received my voucher code

We'll send the voucher 14 days after we've installed your broadband.

If you don't receive you voucher, call 0800 800 150. We're open Monday to Friday 8am - 9pm, Saturday 8am - 8pm and Sunday 9am - 6pm.

I’ve received a confirmation email from BT Shop but still haven’t got my Amazon Echo

Only contact BT Shop if you’ve placed your order and had a confirmation email from them. If you don't receive your order within three working days, email shop@bt.com with your order number.

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