Troubleshoot BT phone and broadband faults

If your landline appears to be dead or your broadband isn't working at all, it may be a general problem that we're already aware of. Check the status of our services. If there are no.........

If your landline appears to be dead or your broadband isn't working at all, it may be a general problem that we're already aware of.

Check the status of our services >

If there are no faults reported in your area, then use the buttons below to go to our online troubleshooters.

You can test your line, report a fault with the network and get help with problems. If we can't find a fault or fix things online, we'll give you the option to book an engineer appointment.

If you've got a problem with both your landline and broadband, it's best to look at your phone fault first.

Go to landline troubleshooter

Go to Broadband troubleshooter

Your home set-up may be causing problems. To solve these, go to Home wiring and broadband set-up - a checklist >


Need more help? Visit the BT Community, where our customers share their expertise and advice. Browse the forums or log-in to ask a question.

Get support from the BT community >


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