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What is BT Halo and how can I get it?

 

BT Halo benefits

Some of our broadband packages now come with BT Halo, giving you a range of benefits.

 

With Halo 3 you'll get...

  • Keep Connected Promise - if you have a problem with your broadband or tell us you're moving home, we'll send a Mini Hub straight away to get you back online
  • Price Promise - your bill won't go up when your contract ends, and you'll never pay more than a new customer
  • Access to Home Tech Experts - get the help you need when you need it. Our experts will come to you at home with two hour appointment slots, seven days a week

 

You can also add Complete Wi-Fi, which gives a strong signal in every room in your house or £100 back. 

 

With BT Halo 3+ you'll get...

  • Smart Hub 2 - we'll give you a Smart Hub 2 with wi-fi controls for managing your family's screen time
  • Hybrid Connect - stay online even if you lose your broadband connection. This is instead of the Keep Connected Promise and means you don't have to wait for a Mini Hub to arrive
  • Full Fibre Promise - this means a free upgrade to Full Fibre 100 once it's available in your area
  • Complete Wi-Fi, which gives you strong signal in every room in your house or £100 back

 

 

If you also have BT Mobile, you'll also get...

  • Mobile data boost
  • Broadband Backup

 

This will be on all SIMs registered to your address. These mobile plans just need to be on the same account as the BT Halo broadband package. You can share the benefits with any other BT Mobile customers living in your home by following the steps in How do I share my BT Halo mobile benefits? >

 

 

If you're an existing Broadband customer regrading to a BT Halo package, you'll start a new 24 month contract.

 

You can also share the mobile benefits with any other BT Mobile customers living in your home by following the steps in How do I share my BT Halo mobile benefits? >

If you have separate mobile and broadband contracts and you want mobile benefits when you buy Halo, please call us on 0800 800 150.

Yes, you'll still enjoy £5 off any mobile plans on the same account as your BT Halo broadband package, as well as all of the Halo broadband and mobile benefits.

If you move to an area without fibre, you'll keep your  BT Halo benefits. You'll be able to choose the fastest broadband available at your new address and you'll get our Stay Fast Guarantee. This means you'll always get the speeds you've been promised - or get £20 back.

 

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