Fixing dropping wired broadband connection
HUB LIGHT SOLID BLUE
Try the simple steps below to fix your problem. After each step recheck your connection.
New broadband customer : Your connection takes around 10 days to adjust after activation so it’s possible to experience fluctuations with it during this time.
Check your Ethernet cable is connected to your hub
Make sure your Ethernet cable is firmly plugged into your hub and your device. Loose cables can affect your connection.
Try also using a spare cable and plug it into a different port of your hub to check there isn't a fault with your cable.
Restart and test your devices
Uplug and reconnect your devices one by one to see if the problem is just with one device - if it is contact your manufacturer for help.
Unplug unused devices
Disconnect unused devices connected to your hub including things like network switches and power adapters if possible. Having lots of things connected can affect your hub’s performance.
Monitor when your connection drops
Your connection can be affected by other electrical appliances being switched on or off like your microwave or stereo speakers. Make sure your hub is placed away from other appliances.
Still need help ? Get in touch