If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it.
Here are some answers to help you
BT Broadband connection problems
Connecting and setting up your BT Hub
Learn how to set up your BT Hub for BT Broadband.
How do I connect my device to my BT Hub by Ethernet cable?
Connecting to your BT Hub with wires gives you the fastest and most reliable broadband connection.
Go back to: What type of connection problem are you having?