Fix your broadband connection
We’re sorry you’re having connection problems. There are some simple things you can do straightaway to identify and solve your issue.
1. Restart your hub
Check your hub is plugged into the wall socket. Turn its power button off for a few minutes and then back on again, when the power light turns blue it’s working.
2. Check your landline phone
If you have a landline phone, check you can make a call. If you can't, report your problem and we'll get it sorted.
3. Check your service status
See if there are any network problems in your area that we’re fixing, that may be temporarily affecting your service.