Broadband name change
From 23 May 2018, we've renamed our entire broadband portfolio for both new and existing customers. The new names are designed to be simpler and more descriptive.
|Old name||New name from 23 May|
|Unlimited BT Broadband||Broadband Unlimited|
|BT Infinity Lite||Superfast Fibre Essential|
|BT Infinity||Superfast Fibre|
|Unlimited BT Infinity||Superfast Fibre Unlimited|
|Unlimited BT Infinity 2||Superfast Fibre 2 Unlimited|
|Ultrafast 1||Fibre 100|
|Ultrafast 2||Fibre 250|
We'll be updating Hub Manager to show the new names very soon. In the meantime, it will show the old names - BT Infinity instead of Superfast Fibre, for example.
We've also changed the way we advertise our broadband speeds. This is to comply with new requirements set by the Advertising Standards Authority (ASA) for all broadband providers. So instead of advertising up to speeds, we'll talk about the average speeds across our portfolio. The actual speed you receive won't change and we'll continue to give you your personal estimated up to speed when you place an order with us.
The average speed quoted is based on the speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wi-fi connection and time of day.