Follow our helpful advice on what to do if you forget your username or password and can’t log in to BT’s online services.
Here are some answers to help you
I've forgotten My BT login details (BT ID)
Changing your BT ID username and security details
Follow these simple steps to change your BT ID security question and answer.
What is a BT ID and how can I get one?
Learn about the benefits of having a BT ID and how to get one.
Get a BT ID
Create a BT ID so you can easily access our apps and services.
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