Questions about my final BT bill

Your final bill will include usage charges, plus rental up to the date the service stopped.

If you're still in contract you may also have a cancellation charge. You can view details of your final bill and pay it online at www.bt.com/mybt >

  • If you pay your bills by Whole Bill Direct Debit, we'll take the full amount as normal. You don't need to cancel your Direct Debit
  • If you pay by Monthly Payment Plan it'll say on your final bill how to pay
  • If you don't pay by Direct Debit you can pay your final bill in the same way you normally do

We'll automatically process your final payment, so you don't need to tell us you've paid.

How can I pay my BT bill? >


You’ll normally receive your refund within 14 days of your final bill.

You'll get your refund via your last payment method:

  • If you regularly pay by debit card, we'll refund back to that card
  • If you pay by cash or cheque, we'll refund by cheque
  • If you pay by Direct Debit, leave it in place and we'll send the money back by Direct Debit

There's a minimum term for most BT products. If you cancel within this time you'll have to pay an early termination charge. What you're charged depends on how long is left on your contract.

Alternatively, if you had signed up to a special offer you have to pay the outstanding term charges.

For more information please visit www.bt.com/terms >

How much notice do you need?

To stop your your BT products (such as phone, broadband, TV or Calling Features), you'll need to give us a minimum 30 days' notice.

If you want to stop the service before the 30-day period ends, you'll be charged for the remaining days.

Examples

If you tell us on 1 November that you want to stop your service on 10 November:

  • Between 1 November and 10 November you'll be charged as normal
  • Between 11 November and 30 November you'll be charged for the rest of the 30-day notice period
  • You should receive your final bill by 20 November (within 10 days of the stop date)

If you tell us on 1 November that you want to stop your service on 30 November:

  • You're giving the required 30-day notice period, and will continue using the service until it ends
  • You won't be charged for any period after 30 November
  • You should receive your final bill by the 10 December (within 10 days of the stop date)

Exceptions to the 30-day minimum notice period


  1. If you're switching to another provider through the standard process (you contact your new service provider and they notify us), the notice period is 14 days
  2. There's no notice period if the account holder has passed away. The BT account holder has passed away - what do I need to do? >

If you're paying by Whole Bill Direct Debit (either quarterly or monthly) we'll take payment for your final bill by Direct Debit. It'll say on your final bill how much we'll take and when.

You don't need to do anything. Once we've taken the payment for your final bill, we'll automatically stop taking any more Direct Debits from your account.

If you pay by Monthly Payment Plan we won't take any further payments from your account once your account has been closed. We'll send you a final bill and tell you on this how you can pay.


  • If you pay your bills by Whole Bill Direct Debit we'll take the full amount as normal. You don't need to cancel your Direct Debit
  • If you pay by Monthly Payment Plan you'll have a choice of ways to pay. We'll remind you on your final bill how to pay
  • If you don't pay by Direct Debit or Monthly Payment Plan, you can pay your final bill in the same way you normally do

We'll automatically process your final payment, so you don't need to tell us you've paid.

How can I pay my BT bill? >


There could be an overlap in your payments if you pay by Monthly Payment Plan, Direct Debit, or Continuous Card Recurring Authority, and we asked for payment from your bank while we were producing your final bill.

This payment will be shown on your final bill, reducing the amount you have to pay.

Alternatively, we'll send you a cheque after your final bill to refund any money you've overpaid.


 

Need help understanding your bill? Our step-by-step Bill Explainer answers all the common queries we receive:

 

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