View your bill online in My BT. Copies of your bills are stored online in your My BT account for 15 months
Find your bill total either:
The due date is next to the bill total. This is the date your direct debit will be paid (or the due date if you pay another way).
The cost for each package/service is the total of two types of charges:
‘Account charges’ are one-off charges such as equipment, late payments fees and engineer visits.
The 'What's happened since your last bill' section wlll show:
Find your current plan/package for each product/service under the 'Your regular charges' section for that product. For example, your calling plan will be under the 'BT Mobile' section of your bill under 'Your regular charges'.
Check what's included in your plan in the 'Your products' section of My BT.
Your first bill after joining BT or after you’ve changed packages might be different than you expected. For example, the same product is on your bill twice. This usually isn’t a mistake but how we calculate charges. You next bill should be as you expected.
Before getting in touch, check how we charge for new products, service or customers.
The 'What's happened since your last bill' wlll show any changes to your packages.
In most cases, if your bill looks different than usual - for example there are duplicate charges or it's higher than you expected - it's because your product has changed.
Before you getting in touch, check common reasons your bill may be different than usual such as:
You should check:
You can add, change or remove your packages if you keeping spending outside of your package, or you need to reduce your overall bill:
You can change online:
You may get charged a cancellation fee if you cancel a product earlier than your contract allows. Changing products may mean you need to start a new contract, or extend your current contract.
Calls to 0871 and 0900 numbers are often used as premium rate support lines. You can find out who these calls were to by using the PSA number checker.
All our calling plans include free calls to UK landlines for up to an hour, excluding calls to premium rate numbers.
You should first complain to the company that runs the service. You can escalate the complaint to Phone-paid Services Authority.
Daytime is 7am to 7pm, Monday to Friday
Evening is 7pm to 7am, Monday to Friday
Weekend is all day Saturday and Sunday (midnight Friday - midnight Sunday, excluding bank holidays).
Your direct debit will be taken automatically, if you have set one up.
You can also pay your own or someone else's bill by debit or credit card - you don't need to log in
Set up a Direct Debit in the 'Payment Method' section of your latest bill at My BT or call us on 0800 44 33 11.
Get in touch with us as soon as possible if you need more time to pay your bill, or you’re unable to pay.
We’ll work out the best way to help you. You may get late payment charges and penalties if you don’t contact us.
Get in touch at 0800 800 150.
How you pay your final bill depends on your payment type:
As usual, you don't need to tell us you've paid.