How do I set up a Direct Debit?

For convenience, you can switch to paying your bill automatically by Direct Debit. There are two types of Direct Debit you can set up:

  • Whole Bill Direct Debit - Automatically pay the whole of each bill when it's due by Direct Debit. We give the date on your bill when we'll collect payment (which will be a minimum of eight days after the bill date)
  • Monthly Payment Plan - Spread the cost of your bills over the year by paying a set amount each month by Direct Debit, on the day you choose. You'll need to pass a credit check before you can get a Monthly Payment Plan

To set up a Whole Bill Direct Debit or Monthly Payment Plan, log in (or sign up) at www.bt.com/managepayment and follow the Set up automatic payments link.

Alternatively, you can call our automated telephone service on 0800 44 33 11.

You'll need the following account details handy:

  • Your bank or building society account number
  • Your sort code
  • The account holder's name

You can find this information on your debit card or bank statement.

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