I think I'm paying too much

Need help understanding your bill? We all like to know exactly what we've been charged for. Our step-by-step Bill Explainer answers all the common queries we receive:

When you signed up for a BT line you chose one of our Calling Plans, which includes your line rental, and is charged for in advance. You can find out more about your Calling Plan at www.bt.com/callingplans >

Other charges might include charges for calls you've made since your last bill. You can see how much you're being charged for your calls at www.bt.com/tariffs >

You can find out about charges for Calling Features you might have, such as Caller Display and Call Diversion, at www.bt.com/callingfeatures >

It's easy to change features of your service online at My BT >

If you still have a question, you could try the billing section of our community forum >



Watch a video about what you might see on your first bill

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