I don't agree with the premium rate (0871/0900) charges on my bill

Think you've been charged for a call you didn't make? It's worth checking the destination of the number again, and asking if someone else in your home has made the call. Especially if the same number has appeared before.

Telephone numbers starting 08, 09 and 118 are called 'service numbers'. From 1 July 2015, the regulator Ofcom changed the way these numbers are charged for. The changes are designed to make the cost of calls clearer. For more information please visit www.bt.com/ukcalling >

Calls to 0871 and 0900 numbers are often used as premium rate support lines. You can find out who these calls were to by using the number checker at www.psauthority.org.uk >

Find out what the various types of calls cost at www.bt.com/tariffs >

If you have a complaint about a premium rate service you should first complain to the company that runs the service. If that doesn't work you should complain to Phone-paid Service Authority (PSA). This is the organisation that regulates phone-paid services in the UK.

The best way is via their website at www.psauthority.org.uk.

Alternatively, you can call them on 0300 30 300 20. They're open Monday to Friday, 10am to 4pm excluding bank holidays.


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