We're redesigning our bills to make them simpler and easier for you to understand. Some customers are already receiving the new style bill, and so we've included information below on both.
All customers should be receiving our new style bill by the end of 2019.
There are two types of charges on your BT bill which relate to different periods:
1. 'Rental and other charges' (old bill) or 'Your regular charges' (new bill)
These are charges which you pay in advance at a fixed amount each month or quarter, usually for your line rental or broadband package. They start the day your bill is produced.
'Your regular charges' on new style online bills look like this:
'Your regular charges' on new style paper bills look like this:
For example, if you pay your bill quarterly, a bill on 1 August will include line rental or broadband package charges for 1 August to 31 October. If this is your first bill, you'll also see charges from the date your service started to the date of the first bill.
If you only have a phone line with us, your line rental charge is shown on the bill in the 'Phone Line' (old bill) or 'Landline' (new bill) section. If you also have a Broadband and Calls package, it's included in the package price.
If you've signed up to a new product part way through your billing period, your bill may be higher than you expect. This is because it will include a charge from the date the new service was started until the date of your last bill, as well as advance charges for the next three months.
2. 'What you used' (old bill) or 'What you've used' (new bill)
These are charges in arrears for any additional usage, (such as calls you’ve made or On Demand TV you’ve watched), outside of what's included in your line rental product, or broadband and TV product. So these charges are applied to your bill after you’ve made those additional calls, or watched the content.
'What you've used' charges on new style online bills look like this:
'What you've used' charges on new style paper bills look like this:
Need help understanding your bill? Our step-by-step Bill Explainer answers all the common queries we receive:
