Help paying by Direct Debit

Helping paying by Direct Debit

Paying your bill by Direct Debit is:

  • Convenient - Know your bill is always paid on time, so you don't need to worry about it
  • Secure - All Direct Debit payments are protected by the Direct Debit Guarantee

I want to set up a Direct Debit

To set up a direct debit you’ll need your:

  • Bank details (account number and sort code)
  • BT account number, which you'll find at the top of your latest bill

There are two types of Direct Debit you can set up:

Whole Bill Direct Debit

Automatically pay the whole of each bill when it is due by Direct Debit. We give the date on your bill when we'll collect payment (which will be a minimum of 8 days after the bill date).

Monthly Payment Plan Direct Debit (MPP)

Spread the cost of your bills over the year by paying a set amount each month by Direct Debit on the day you choose. Monthly Payment Plan is subject to status.

You can set up your direct debit by visiting or by calling our automated telephone service on 0800 44 33 11.

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