Account and billing help

What do you need help with?

• How much do my calls cost?

  Find out how much your calls cost and check what calling plan you're on.

• Manage your account

  Manage your BT account easily—update your details, change your billing, manage your services, claim rewards, and get support for bereavement or leaving BT.

• Moving home

  Looking to move your BT Broadband to your new home or switch to BT Broadband? Here are the simple steps to follow.

• Payments and bills

  Links to multiple articles to help you with viewing, understanding, and managing your bill.

• Usernames and passwords

  Lost or forgotten your BT ID username or password, here is a set of answers to get you back up and running.