Can I change when I pay my bill?

If you pay your bill every month or quarter by Direct Debit, you can change the date of your payment online at My BT. The exception to this is BT Mobile customers, because your monthly......

If you pay your bill every month or quarter by Direct Debit, you can change the date of your payment online at My BT. The exception to this is BT Mobile customers, because your monthly allowances are based on a fixed period which can't be changed.

If you pay by Direct Debit

If you pay by Whole Bill Direct Debit, be aware that when you change your payment date, your bill may look a bit more complicated. This is because we'll also have to change the date when your bill is generated, and adjust your charges to make sure you’re still paying the right amount.

For example, if you extend your payment date, we'll have to charge you for the period between the end of your last bill, and the start of your new bill period. This will result in an additional item on your bill.

How do I set up a Direct Debit? >

If you already have a Monthly Payment Plan set up, you can change the date you pay to any time that suits you. You can do this online at My BT by logging in with your BT ID. You can only make two date changes a year.

Alternatively, phone us on 0800 44 33 11 with your account number ready and just follow the instructions. You need to give us seven days' notice to change your payment date.

Other payment methods

These payment methods have a payment due date stated on the bill. This date can't be amended.

You can choose what day you pay your bill if you set up a Monthly Payment Plan, a fixed monthly Direct Debit.

Set up a Monthly Payment Plan online now. You'll need to have your bank details handy.

Please note that we charge for our services in advance. This means that your bill will include rental charges for either the next month, or next three months - depending on how you pay your bill. You can also check your rental charges online at My BT >

If you don't have a BT ID, create one at My BT. You'll need your email address and account number, which you'll find at the top of your latest bill.

Can I change my billing time period?

You can change to monthly billing if you pay by Direct Debit or set up a Monthly Payment Plan.

How do I set up a Direct Debit? >

If you have a BT package of calls and broadband you can pay monthly or every three months. If you have a package including BT TV or BT Mobile, you have to pay monthly.

Need help understanding your bill? Our step-by-step Bill Explainer answers all the common queries we receive:

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