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Where BT Business customers help each other get the most from business products and services.

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New Cloud contract

So, we signed a new contract for a cloud service phone system in March, which they subsequently cancelled without telling us, and we are now trying to get it reinstated. Meanwhile I've been told that the cost has increased due to the rep over-discoun...

Ongoing billing and account management issues

 Hi, I am so tired of trying to resolve our issues and I have no idea where to go with this now! We signed a new contract in April 2023 with BT Local Business where we were told we need to change to a digital system and that a new private fibre line ...

How is the Smart Hub 3 these days?

Hi,As per the above title, just curious to know how the Smart Hub 3 is performing. Is the firmware still very buggy or have recent firmware updates sorted things out?

New way to test your service

Just tried this Text Fault facility and received the following reply:'Thanks for contacting BT. I'm sorry we're not able to check this service via SMS.Please contact bt.com/business etc etc.????????

Haggis by • Member
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Hybrid Connect

I believe this amy have been asked before but can anyone confirm or otherwise that port forwarding still works when the hybrid connect is live.We have a fixed/static external address and all works ok when fibre connection is live but port forwarding ...

Haggis by • Member
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  • 5 replies
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discs slower than before?

got some discs installed recently and was told by an engineer that our old repeaters are obsolete. Since the new ones, my download speeds have been way faster, but I seem to lag more in games. I'd rather have the slow download speeds than the lag. Do...

lorky by • Member
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  • 1 replies
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Any way to get faster internet speeds?

The speed is quite lacking. especially for the price.Moreover would you be able to buy business wifi without said business.This would be alot better as I am looking to host a server on my network and need those extra speeds.

terty by • Member
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  • 1 replies
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Bridge/Routed Mode: Block of 5 IP's possible?

Hello,I currently have a Hub2 in bridge/routed mode with a Meraki MX behind which is doing the PPPoE and firewalling. I have a single static IP.  I have enquired about adding a block of 5 IPs and was told this is available for an extra cost. Fine.I j...

DDIT by • Member
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  • 1 replies
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Resolved! No access to webhosting and email services

HI therehope you can help, I have a domain name and several emails hosted by BT business (set up years ago)....I can log into the BT Business front page but I can no longer access any services to administer web page change or email etc. I spoke to so...

BT Cloud Phone without BT broadband

Hi!I hope you can help please.We rent a serviced office that has an internet connection included. We are out of contract with our old BT business broadband and would like to cancel as no longer needed. However, we wish to retain the BT cloud phone sy...

Luis by • Member
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