Notifying us of a bereavement

We’re sorry for your recent loss and understand this can be a difficult time.

Please use this form to notify us of the bereavement. You can choose to close their account, or transfer it to someone else.

Your details

Your first name (required)

Your last name (required)

Your contact number (required)

Your email address (required)

Your relationship to the deceased (required)

Account holder’s details

Full name of the deceased (required)

Their BT account number or landline number (required)

Their full address including post code (required)

Date of birth of deceased

Next steps

What would you like us to do? (required)

Do you want the correspondence/final bill sent to a different address? (required)

If there is a credit closing balance, where should this be sent and who should we make the cheque payable to? If the account is paid by DD, this will auto-return to that account. (required)

Please provide any additional information required to process your request.