Who can get BT Home Essentials?
New or existing BT customers can apply. You’ll also need to be
receiving one of these benefits to qualify:
- Universal Credit
(all claimants) - Pension Credit
(Guarantee Credit)
- Employment and Support Allowance
- Jobseeker’s Allowance
- Income Support
Don’t forget you’ll need your National Insurance number when you order, so we can check you’re eligible. Additional checks are in place if you apply to our BT Home Essentials No Income plan - see the BT Home Essentials T&Cs.

What do you get with BT Home Essentials?
Fibre broadband
Get a reliable connection at an affordable price.
Call-only plans
Stay connected for less with an optional home phone plan.

12 month contract
Cancel anytime without any early exit fees.
Affordable options
Best price available for eligible households with no income.
How do I get Home Essentials?
You can switch over for no extra charge if you’re an existing BT, EE or Plusnet broadband customer who’s eligible for our Home Essentials package.
Call your provider number and we’ll handle the rest:
BT customers please call
0800 800 150
Monday - Friday 8am - 9pm
Saturday - Sunday 8am - 8pm
EE customers please call
0800 079 5122
Monday - Friday 8am - 9pm
Saturday - Sunday 8am - 8pm
Plusnet customers please call
0800 432 0200
Monday - Sunday 8am - 8pm
Frequently asked questions
- Direct Debit
- online (debit or credit card)
- by phone (debit or credit card)
- by bank transfer
- at a PayPoint
Δ Δ The monthly price of the Home Essentials package will not increase from March every year by the Consumer Price Index (CPI) rate of inflation published in January that year plus 3.9%. However, the monthly price of any non-Home Essentials products you have, and all out of bundle charges and add-ons will increase from March every year by the CPI rate of inflation published in January that year plus 3.9%. See bt.com/prices for details.