Transformation is the need of the hour & playing a vital role in improving customer experience and business models. Digital transformation in Global, has started to turn our business around by focusing on multinational customers, removing risk, helping withstand our competitive strategy and investing in growth. More recently we have been addressing the need to radically improve our end-to-end processes and focus more on land and expand to deliver a standout customer experience, a richer colleague experience and better business results. Our transformation consisting of major programmes like SIMPLIFY, DigiCo and ThreatCo, offer standardisation along with a set of digital, cloud-based and data-driven services on top of a network. Today’s customers are about auto heeling, predictive, pre-emptive, business data analytics, etc. Hence digital transformation has helped us cope with emerging customer demands, survive in the face of the future & compete better in an economic environment that is constantly changing in response to technology evolutions.