My job has a pivotal role in the business, even if not so obvious, or even hidden.
My support for the pre-sales team can drive collaboration with the customer to collect the infrastructure, service and application requirements, which the solution must then satisfy.
The subsequent analysis allows the high-level design to explore the necessary details to be credible, implementable, and convincing.
My main task begins when the customer signs the contract. I mean the design of the detailed solution, whose fundamental purpose is to connect the numbers that quantify the expected costs and revenues with the technical components that create and provide services for the customer.
In fact, the low-level technical design document gives life to the high level one, concretely instantiates the opex and capex costs, but builds the physical components that will generate the revenue.
My detailed technical choices, within technical constraints and cost limits, create the service that meets customer's requirements.
Furthermore, the same low-level design document is the guide that the delivery team uses for installations, configurations, deployments, developments that finally end the project, making it fully operational.
Therefore, all these aspects of my work are driven by competence, precision, and punctuality to get the customer’s best satisfaction.