03 Oct 2019
Kerry leads one of our instructional design teams for our B2B area of the business. We caught up with her to talk about all things design in learning and development.
Tell us a bit about yourself?
I look after one of the instructional design teams in Learning and Development for the Enterprise division of BT. I joined in 1996 in my late teens and proud to have been part of supporting the evolution of our organisation over the years.
Tell us an interesting fact about yourself?
My background is in operations so have spent a lot of my time in BT being the audience for L&D so know first-hand what our teams need from our L&D teams to support the experiences our customers have. Oh and I previously had a role that involved representing BT in litigation attending court – that was interesting and took me massively out of my comfort zone!
Tell us about what do you do and where in BT you work?
We look after the design of learning solutions that address specific business needs. These can be across complex, high volume operational areas or niched, technically complex teams. Our Enterprise function is diverse so key to our success is creating solutions that are engaging and interactive using innovative approaches so that our solutions impact and stick.
What’s great is that we’re located together so it’s easy to work together and pull on the experience and get advice of other experts we’re working with. Our closest relationships are with our Learning Partners who really know their areas of the business and are a real source of insight that means we can make sure we get to the right solution.
Tell us about how BT has supported you to have the career you hoped for?
Opportunities in BT are endless! I even got to work at the Olympics in 2012 at the Hyde Park BT House looking after customers who dropped in with queries/questions.
If I look back at where my time in BT has taken me, networking has been key to the moves I have made into different areas. I’ve moved into roles I didn’t even know existed or even thought I could do and this has been down to the mentoring I’ve had from other leaders who have counselled me on my approach and helped me develop my skills.
What’s great is that we’re establishing clearer career pathways and detail of how you can drive your own progress so that you can take advantage of the tools and advice which we have in bucket loads across BT.
What’s been a recent proud work achievement for you?
So much to pick from here! Most recently it would be being part of the joining of what was BT Business and Public Sector and Wholesale and Ventures to form Enterprise as one function– new people, new dynamics, better processes, establishing new working relationships and making some lifelong friends along the way!
We’re also making our induction to Enterprise a lot simpler so that you’ve everything in one place and it’s simpler and quicker to get the most out of your first 90 days. I’m already proud of the way we have really simplified the journey and although we’ve yet to launch it fully, I know I’m going to be proud of the value it will bring.
What do you love about working in your team?
The collaboration – and as a team, collectively getting to a solution that you know will be brilliant in giving our customers a great experience.
There’s also a buzz in tackling those really complex challenges no matter how much hard work and effort they are as, with each one, those working relationships get stronger - and that’s the bit that makes it fun!
What advice would you offer to someone like you who was considering a career with BT?
Join ready to seize your opportunities – where you start will not be where you continue for your entire career, especially with the fast pace of technology and how BT is swiftly adapting. BT is big enough to provide you with the chance to learn something new every day and develop your skills wherever you start your journey.
You can find more about careers in BT here