I started the Customer Service Leadership Graduate Scheme back in 2018 after graduating from Cardiff University with a Business Management degree and wow did those two years go fast!
I chose this scheme because it offered three 8-month rotations as well as extensive training and support. It was an extra benefit that my scheme was located in my home region of Wales. My rotations allowed me to explore multiple career pathways with my first rotation starting as an advisor then team leader for a technical help team. For my second rotation, I wanted to explore a more project-based role and became a Customer Experience Professional which gave me the exciting opportunity to lead on the launch of BritBox for BT and EE. I decided to try something completely different for my last rotation and go into recruitment. This was my favourite rotation out of the three and solidified my passion for meeting new people and working in a fast-paced environment.
The graduate scheme also offers so many fun events and activities to attend. These can range from internal conventions such as Consumer Live and Roadshows to Leadership Launchpad, a three-day leadership course with other graduates across the business.
Throughout the scheme I connected with lots of different people helping to expand my personal and professional network, travel to different cities, work on lots of exciting projects and develop my transferable skills.
If I had to summarise my graduate experience in one word, I would say unforgettable.