Hear from Kaustav Dey who looks after our resourcing and recruitment operations in India and how the recent pandemic has had an impact on his day to day role and workload.

Tell us something about yourself

I am Kaustav Dey and I look after Resourcing and recruitment Operations for our Enterprise team in India. I have over 13 years of Experience in managing HR delivery projects for areas such as Performance Management, Recruitment and Resource Planning. My days with BT started back in August 2018 and at a time when Enterprise operations in India were just being set up. After spending a considerable amount of time in Resourcing for an established project in my last organisation, a challenge to build a fresh new team of talented resources for Enterprise has been an extremely lucrative assignment to kick start the journey with. Outside of work, I am a shutter bug and have a keen interest in street photography. 

What are your thoughts on BT?

Being a part of one of the world’s biggest communication services organisation in itself is a big thing. An organisation which is so people centric and with such strong business ethics also helps in improving one as a professional. It’s such a privilege to be with BT and the being able to work for this organisation definitely makes me feel proud! 

How has recruitment been during the recent pandemic?

2020-21 has been an extremely demanding year for enterprise managed services India when it comes to recruitment. With a foresight to increase the headcount by 100% there was an extremely steep target in hand and the outbreak of Covid didn’t make it any easier. Whilst the pandemic continued to force lockdowns and barriers in travel, a paradigm shift had to be taken with the ways of recruiting. Video interviews, remote working choices, virtual onboarding have been a few of the opportunity areas, which were heavily banked upon and the same contributed massively in the exponential TLR growth in India. Besides, a prime focus was also given on upskilling the existing pool of resources and elevating them to more senior roles, rolling out secondment opportunities became a strong driver in filling up vacant seats. By the end of the 20-21 financial year, the team grew with over 200 new positions and the credit must be given to the virtual ways of recruiting and onboarding, which helped in expediting the overall recruitment cycle and also enhance the joining experience for the new joiners.

What does your current role look like on a day to day basis?

My role entails interaction with the operations teams and support teams (transformation and recruitment) within enterprise India to ensure timely approval of vacancies, whilst facilitating the overall process of resource deployment.

What impact does BT have in India with your Enterprise customers?

As a resource partner for enterprise India, my support is to ensure that the resources are stabilised on time, which helps with the seamless running of the business without any challenges or break in continuity of the overall operations.

What do you love about your job?

The freedom I have been given to put my thoughts and creativity in executing my responsibilities is something I cherish. This certainly helps getting the best out of me! 

What’s next for you and your team?

As a team, we are planning to have control over the total labour resource plans and build in some strong governance to ensure an even more effective resourcing solution.

What are your ambitions and passions for your career?

I am passionate about resourcing and would love to take a much wider role around resourcing so that I can contribute to the larger plans of not only enterprise itself but BT as a whole.

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