I am accountable for driving the transformation savings across each of our units within the Networks domain. This typically involves looking at smaller discrete datasets, right to the way through to data sets driving multi-million costs into the accounts. The journey to the savings starts right at the conception phase all the way through to the final phase where the savings are delivered to a steady run-rate – in other words, permanent savings over multiple accounting periods.
My team is responsible for driving through the transformation strategy across Service Platforms to deliver bigger, better, faster, and cheaper outcomes across a range of initiatives. The customer and our colleagues are at the heart of everything that we do across all our initiatives including building out autonomous networks, support processes with robotic process automation, strategic planning and continuous improvement. The units we support on the transformation journey are the backbone of BT and hold the DNA of our products and services.