I head-up BT User adoption services which is a professional service to help our customers launch their new BT Unified Communications solutions to their people. We ensure our customers people are aware and ready to start using their new service. We start by understanding the user behaviour change required. Then creating awareness and educating people. And finally, giving people the skills and encouragement, they need to continually self-learn new features and enhancements.
This ensures fast and maximum adoption of the service as well as helping customers achieve their business goals from their investment.