Our application process

You've decided a BT apprenticeship is for you. Great.

At BT, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

We are proud to be a Disability Confident Employer and under this scheme, if you have a disability and meet the minimum requirements for the role, we will move you to the next stage of the recruitment process. So please indicate via the box on the application form if you consider that you have a disability and would like to be considered under this scheme. If you want to find out more about BT being a Disability Confident Employer, go to the gov.uk site

We want to make sure that your recruitment experience is the best it can be, so please let us know if there are any adjustments that would be helpful to you if you have a disability or long-term health condition.

Now, pick the right apprenticeship for you and you will be able to complete your application.

Please note we can only accept one application per candidate for our apprenticeships programme. 

Making an application

We receive tens of thousands of applications for BT apprenticeships every year. This section will help you make sure your application is as strong as it can be.

  • First, decide which one of our apprenticeships you’re most interested in, check if it’s available in your area and make sure you have the right level of qualifications to apply
  • Next, it's worth familiarising yourself with our application process
  • Then read through our hints and tips for each stage of the process.

Application process

There's a good reason why we make our recruitment process so rigorous. We want to be absolutely sure we take on the right people. Not just people who'll get the most out of the apprenticeship, but those who will also bring the most to BT.

1. Application form

Fill in our online application form and upload your qualification certificates if you already have them. We'll be looking for evidence that you're suitable for life at BT.

2. Online assessment

Depending on the apprenticeship you’ve applied for, you might be asked to complete our online assessment. This is called the Factors test, which is designed to find out about your personal working style and behaviour. Don’t worry, it’s simpler than it sounds! We’ll explain everything before you start the test. There’s no time limit – and you can take as long as you like. But once you’ve started you must finish it in the same session. And once you’ve finished, you’ll get a breakdown of where your skills lie.

Once you’ve completed the test, we’ll let you know if you’ve been successful as soon as we can.

3. Video interview

If successful in the situational strengths test you will then be invited to complete an online video interview within a week. The interview will ask specific questions relating to your chosen apprenticeship scheme.

We will then review your interview and will let you know the outcome within a week. If you are successful in passing the video interview we will then look at available vacancies in your chosen area and let you know if we can progress you to the next stage.

4. Assessment centre

If you have demonstrated what we are looking for and we have a vacancy in your location, we will then review your application alongside other applications. We aren't able to invite every candidate that makes it to this stage to an assessment centre and so we pick the most suitable candidates for assessment. We will ensure to keep you regularly updated of your progress.

Hints & tips

We want to see the best of you at every stage of the application process. So here are some hints and tips to help you along the way.

Work Ready

If you're between 16-24 and not in employment or study, why not sign up to take part in our Work Ready scheme? You'll learn lots of practical skills for finding a job, as well as an insight into what it's really like to work here.


Covering subjects from the programmes themselves, eligibility requirements to the application process and technical issues.

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