You've decided a BT apprenticeship is for you. Great news.

We’re looking for people with different perspectives, skills and experiences; we’re looking for people like you.

Before you apply

First, ask yourself:

It’s not just about convincing us, it's about making sure BT is the right place for you.

You’ll need to do your research as we can only accept one application per candidate for our apprenticeship programmes. 

We’re proud to be a Disability Confident Leader so if you consider that you have a disability and meet the minimum requirements for the role, we will move you to the next stage of the recruitment process. You just need to indicate via the box on the application. If you want to find out more about BT being a Disability Confident Leader, go to the site

How to apply

There's a good reason why we make our recruitment process so rigorous. We want to be sure you’re the right fit for us and we’re the right fit for you. We want to make sure regardless of your role, that you get the most out of the apprenticeship, while helping us to connect for good. 

  • Fill in our online application form and upload your qualification certificates if you already have them. We'll be looking for evidence that you're suitable for life at BT. Don’t worry if you don’t have a CV, you don’t need to upload one if you don’t want to.

  • Depending on the apprenticeship you’ve applied for, you might be asked to complete our online assessment. This is called the Factors test, which is designed to find out about your personal working style and behaviour. Don’t worry, it’s simpler than it sounds! We’ll explain everything before you start the test. There’s no time limit – and you can take as long as you like. But once you’ve started you must finish it in the same session. And once you’ve finished, you’ll get a breakdown of where your skills lie.

    Once you’ve completed the test, we’ll let you know if you’ve been successful as soon as we can.

  • If successful in the situational strengths test you will then be invited to complete an online video interview within a week. The interview will ask specific questions relating to your chosen apprenticeship scheme.

    We will then review your interview and will let you know the outcome within a week. If you are successful in passing the video interview, we will then look at available vacancies in your chosen area and let you know if we can progress you to the next stage. You should be aware we can’t guarantee you a place at an assessment centre, just because you have passed your video interview, as we often get more passes than places available. 

  • If you have demonstrated what we are looking for and we have a vacancy in your location, we will then review your application alongside other applications. We aren't able to invite every candidate that makes it to this stage to an assessment centre and so we pick the most suitable candidates for assessment. We will ensure to keep you regularly updated of your progress.

Hints and tips

We want everyone to have the best chance of getting a job with us. These hints and tips will get you through the process so you can put your best foot forward.

  • Some handy tips for you to consider when completing the online form:

    • Gather all the information you need: Before you start put together all the information you may need e.g. details of your academic qualifications.
    • Take your time: Chose a time when you’re free to sit down and really focus on your application. Give yourself plenty of time to fill it in.
    • Be thorough: Before you submit your form review your application to see if you could add anything to support it.
    • Ask for an honest review: Before hitting the submit button ask someone you trust to read through your application and to give you their honest feedback.
  • The first step in our process is the Online Factors test, which is designed to find out about your personal working style and behaviour. Don’t worry, it’s simpler than it sounds! You’ll be shown a series of short statements then you’ll be asked to state how much you agree or disagree with them.

    There’s no time limit – and you can take as long as you like. But once you’ve started you must finish it in the same session. To ensure you get the best result possible we suggest the following approach:

    • Tell us if you need any help: We’re committed to ensuring that everyone can perform at their best. If you have any concerns about taking our assessments or need any adjustments, please email our team on within three days of receiving your assessment invite. They’ll be happy to talk through any needs you may have.
    • Answer each question honestly: Don’t think of answers based on what you think other people would do, or what you think somebody else might expect. It’s your personal answers we’re interested in.
    • Connect your answer to the role you’re applying for: When answering the questions it will help you to think about how the challenges described relate to the apprenticeship you’re applying for. For example, if you’ve applied to one of our Engineering programmes we’ll present some challenges that might appear while you’re visiting a customers’ premises. Or, if you’ve applied for one of our Customer Service programmes we’ll present some challenges that may come up while you’re speaking to a customer.

    When you’re ready to start make sure you’re in a quiet room with a stable internet connection – and off you go. Good luck! 

  • The video interview will allow us to see your personality, drive and motivation in action. This will help us work out whether you’re a good fit for your preferred BT apprenticeship. During the interview you’ll be asked specific questions relating to your chosen apprenticeship programme.

    Here are our top tips to help you get ready:

    • Prepare your device: You can use your PC, laptop or mobile for the interview. Make sure whichever device you choose is fully charged.
    • Practice makes perfect: You can log in and complete practice interviews to familiarise yourself with the video interview system. Only you can see these videos so it’s the perfect opportunity to prepare yourself and build your confidence.
    • Be aware of your background and environment: Ensure you’re in a clean and tidy area where you won’t be disturbed.
    •  Dress to impress: Remember, even though you’re not in a face-to-face interview your video interview will be reviewed so it’s important to dress appropriately.
  • The assessment centre is where we get to see you in action. Before you attend it’s worth thinking through the following points: 

    • Be yourself: Don't just say what you think we want to hear.
    • Be informed: Make sure you know as much as possible about BT. Read our website in detail, as well as any materials we’ve sent to you.
    • Think about what you can offer: Be clear about your own strengths and weaknesses and what you can bring to BT.
    • Get involved: We'll be looking at how well you work with other people so it’s good to have a few examples from your background in mind.
    • Qualifications: You’ll also need to bring any relevant qualification certificates you weren’t able to add to your application form. This is really important –if your interview is successful we won’t be able to make you a job offer until we’ve seen evidence of your qualifications.  

What is an apprenticeship?

The opportunity to earn a wage while working and studying makes apprenticeships an exciting paid option for anyone looking to gain experience, upskill or change careers. As a BT apprentice, you’ll be an essential part of the team from day one while working towards a professional qualification.  

Getting Work

If you're between 16-24 and not in employment or study, why not sign up to take part in our Work Ready scheme? You'll learn lots of practical skills for finding a job, as well as an insight into what it's really like to work here.

Frequently asked questions

Covering subjects from the programmes themselves, eligibility requirements to the application process and technical issues.

Connect with BT Apprenticeship

Get the latest updates. Join the discussion. Be the first to know.