Customer Service Specialist, Level 3
As a Managed Practice Apprentice, you’ll be responsible for overseeing the management of a number of time bound complex projects to agreed performance targets, budgets and timescales. Now, that might sound like a lot, but don’t worry, we’ll help teach you the skills you need to succeed.
You’ll need to help deliver work that we have been contracted to complete by our customers – and keeping them happy is really important. Part of that will mean making sure you’re work and projects are delivered on time and within budget and making sure you enable to expected business benefits. This will mean successfully balancing all the risks, issues and dependencies throughout the work.
You’ll work with lots of different teams, inside and outside of our company. You’ll need to have strong communication skills and be able to build relationships with stakeholders and customers quickly, making sure everyone you work with has a great experience. In additions, you’ll also need to be organised, keeping on top of all your different projects and deadlines.
This may seem challenging but don’t worry, our team is comprised of Subject Matter Experts who you’ll get to learn from every day and bring you up to speed. By the end of your apprenticeship, you’ll have strong analytical and commercial skills and be able to help the business make decisions in a really critical role.
This job is available in the Enterprise part of our business.
About the apprenticeship you’ll study for
As a Managed Practice Apprentice, you’ll study for a Level 3 apprenticeship, called Customer Service Specialist.
Your apprenticeship scheme will last 18 months and 20% of your working hours will be dedicated to studying.