No longer accepting applications to join in 2022


Starting salary


Entry requirements

You’ll need to achieve five GCSEs at grades 4–9 (GCSE C or above) including English Language and Maths. Equivalent qualifications are accepted.

What you’ll be doing

Digital Support is right at the heart of any organisation such as ours. Our customers range from big household names, government departments and public service organisations right through to small businesses. We need people with the technical know-how to help our customers, to make sure everything runs smoothly.

As an apprentice Digital Applications Technician, you’ll help our internal users and customers to maximise the use of digital technologies, and adapt to and exploit changes in technology to meet our company’s objectives

By the time you’ve finished your apprenticeship, you’ll be able to provide technical expertise on IT Applications and Databases. Your new tech skills mean you’ll be able to support on our Technical Major Incident Process for our business customers, working collaboratively with your team.

On your apprenticeship you’ll learn to take ownership of technology, build your problem-solving skills and work with lots of different stakeholders. You’ll learn how to maximise productivity to ensure effective use of digital communication systems in order to achieve BT’s business goals.

It won’t just be about the technical skills though; we’ll help you to develop your resilience and positive attitude when dealing with difficult situations. You’ll also learn to use your own initiative when implementing digital technologies and finding solutions.

This job is available in the Enterprise part of our business. 

About the apprenticeship you’ll study for

As a Digital Applications Technician, you’ll study for a Level 3 apprenticeship, called Digital Support Technician Level 3 - Digital Applications Technician.

Your apprenticeship scheme will last 18 months and 20% of your working hours will be dedicated to studying. 

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Frequently asked questions

Covering subjects from the programmes themselves, eligibility requirements to the application process and technical issues.