Role closed for applications to join us in 2021

What you’ll be doing

As an IT Support Technician, you’ll be helping to support the build and delivery of new services and technologies into "live" operational environments. Supporting our business customers both big and small, your role will be to provide 2nd line delivery, request fulfilment, implementation and investigations for a wide range of solutions, such as data, voice, security and customer applications. We’ll be counting on you to provide amazing customer support, when the requirements from our customers are more complex than usual.

You’ll work with lots of different teams, inside and outside BT. You’ll need to have strong communication skills and be able to build relationships with stakeholders and customers quickly, making sure everyone you work with has a great experience. You’ll also need to be organised, keeping on top of all your different projects and deadlines.

This may seem challenging but don’t worry, our team is comprised of Subject Matter Experts who you’ll get to learn from every day and bring you up to speed.  By the end of your apprenticeship, you’ll have strong technical skills and be able to help the business make decisions in a really critical role.

This job is available in the Enterprise part of our business. 

About the apprenticeship you’ll study for

As an IT Support Technician, you’ll study for a Level 3 apprenticeship, called Information Communication Technology (ICT).

Your apprenticeship scheme will last 24 months and 20% of your working hours will be dedicated to studying.  


Entry requirements

You’ll need to achieve five GCSEs at grades 4 – 9 (GCSE C or above) including English Language and Maths.

Equivalent qualifications are accepted.

View more Digital Apprentice programme roles

Hints & tips

We want to see the best of you at every stage of the application process. So here are some hints and tips to help you along the way.

Parents & teachers zone

To give your children the best advice you need to know what their options are. We offer the support you need to help them make the right career choices.

Frequently asked questions

Covering subjects from the programmes themselves, eligibility requirements to the application process and technical issues.

Connect with BT Apprenticeship

Get the latest updates. Join the discussion. Be the first to know.