What you’ll be doing
As part of our customer service team, you’ll be the first person our customers interact with, and it’s down to you to make sure they have a positive experience and resolve any issues first time around.
Business Customer Support Associates support our corporate customers, from small companies to global conglomerates. No matter who they are, you’ll own the relationship with them from beginning to end, and will be a first line advocate for BT. You’ll learn about our different products and services, how they can help our customers, and channel this into the service you give them. You’ll need to be forward thinking and proactive, making sure you’re anticipating their every need.
It’s key in this role that you enjoy working with people. Not every conversation you have with our customers will be easy. Even when things aren’t going right, you’ll need to make sure you create a collaborative working relationship with your customer. We’ll teach you how to listen, how to keep calm under pressure and how to relate to your customers, so you can really work out what is best for them. You’ll make sure that in the end, they have a great experience with us.
This job is available in the Enterprise part of our business.
About the apprenticeship you’ll study for
As a Customer Service Associate, you’ll study for a Level 2 apprenticeship, called Customer Service.
Your apprenticeship will last for 18 months and 20% of your working hours will be dedicated to studying.
No formal qualifications are required to join our programme; however, a good level of literacy and numeracy would be a distinct advantage.