At BT, we’ve got a long history of using communications to make our world a better place. From providing the largest fixed-line and broadband services in the UK to helping 12 million homes and businesses go ultrafast by 2020, every day we connect millions of people to the things that matter most. We’re essential to modern-day living and dedicated to investing in the technology of tomorrow. Why? Because when we reach further and aim higher, we know that we can make a difference to our customers all over the world.

Our values


We come across as human beings. We show we understand and care. We respond to what our customers want.



We're straightforward and easy to deal with. We make complex things clear.



We're ingenious. We lead the way in creating new things. Whatever we do, we do it really well.


Ahead of the curve

We’ve always been at the forefront of technological innovation; from developing the first ever electric telegraph to designing smart cities, we’ve imagined ways to make a real difference to our customers’ lives.

Through our consumer division we entertain, educate and empower millions of people every single day. We’ve developed an impressive portfolio of services and products that underpin everything from global trade to social infrastructure. From BT TV and BT Sport to superfast broadband, landline and mobile services, we’re always investing in our products and our people.

For our contact centre employees around the UK, that means there’s never a dull day in the office.

BT Sport studio
BT Sport studio

Customer service advisor
Customer service advisor

Customer care

Our customer care teams are vital to our consumer business. They’re often the first people our customers speak to and are experts in all of our products and services. Together, they work hard to give our customers a brilliant experience they’ll be thankful for. By investing in simplified systems, processes and thousands of hours of training, we’ve given our people the skills they need to help our customers to find the perfect resolution, first-time round.

Ready to go further?