Our contact centres are bursting at the seams with people from all walks of life and we’re proud of the eclectic mix of characters we have within our teams. They have different backgrounds, tastes, cultural heritages and religions. They support rival sports teams, have wide ranging music tastes and a mixed sense of fashion. It’s what makes our centres vivid and lively places to work. And it’s this diversity and freedom to be yourself which helps our advisors to do the best for our customers by connecting with them on a personal level.

We also want to do the best for our people and we’re committed to our employees’ wellbeing, in and outside of work. We’ve made sure we have the right support in place for everyone, whether that’s through colleague networks like the LGBTQ+, Carers and Ex-service networks, support groups such as peer to peer counselling, or the employee assistance programme and our well-being app.

It’s just the right thing to do.

But you don’t have to take our word for it. Our advisors are our best advocates...

Find your place in our community

We're recruiting right now in Liverpool and Warrington so why not find out more about our roles and the qualities we think make brilliant advisors at BT.

Our sales advisors are a dab hand at dialling in to our customers’ needs. Careful listeners and cheerful conversation makers, they delight every caller by tailoring them the perfect package.

Could you? 

Caring and confident, that’s our customer advisors. When it comes to problem solving or going the extra mile to provide people with a personal service they won’t forget, they’ve got the magic touch.

Have you?