Show us your potential, start your BT career in a contact centre

Life in a contact centre

Open the door on any of our contact centres and you’ll find a lively, bustling community of welcoming, supportive, diverse characters. You’ll meet people from all walks of life, many of whom will become like a second family to you. 

Life in our contact centres is never dull. There’s always something going on, from incentives and competitions where you can win fabulous prizes, including holidays, the latest technology, to centres running their own themed days, which can often blur the line between work and play.

But it’s not all about the work. We’re actively involved in our local communities, and we encourage everyone to support whatever charities are most important to them.

Contact centre colleague in drag
Contact centre colleague in drag

Work spaces

We’re totally committed to making our contact centres great places to work so we’re undergoing a multi-million pound refurbishment to create the workplaces of the future. See for yourself. Here’s a sneak peek of our recently refurbished contact centre in Gosforth.

Volunteering

We give all our employees three paid volunteering days every year so they can give back to their communities or support causes they believe in.

This is a fabulous opportunity for you to help make the world a better place.

It’s up to you how you use it. Maybe you want to pull a team together to redecorate your local day centre for disabled children. Or become an Age UK Telephone Friend. Or spruce up a housebound person’s garden. Or raise money for a homeless charity… 

How do I apply to be a
contact centre advisor?

If you think you’ve got what it takes to work in a BT contact centre,
we want to hear from you.

We’ve designed our application process to show us your potential;
it’s not about you being the finished article. For us, it’s all about the
amazing qualities you can bring to the table.

Here’s how it works.

  • We’ll start by asking you a few questions about yourself, background and work experience.

  • This will help us get to know you better and find out how you might react to some real life customer situations.

    It takes around 20 minutes to complete. But as we don’t time it, you can take as long as you want.

  • If you pass the online test, we’ll organise a phone interview.

    During the call we’ll ask you a series of questions about your experience, what you know about the role and why you think you’d be a great fit for us. This is an opportunity for us to get to know the real you, so just be yourself. And if you want to ask us any questions, this is the time to do it. 

  • If you're successful, the final stage is an assessment with a contact centre manager. Pre-pandemic you’d have come along to the contact centre and met the team, but things are a little different at the moment.

    Before the call, we’ll send you some example customer calls so you can hear how our advisors deal with typical situations. Then, during your assessment, we’ll ask you some questions about the calls. We’ll also ask you to role-play a couple of scenarios so we can get a feel for how you might handle the calls yourself – don’t be nervous about this, people tell us they actually it.

    You'll also get to know more about BT and why people love working here. We want you to be sure that the role is right for you, so we’ll give you plenty of opportunities to ask any questions.

What happens when you join us?

After the excitement of meeting your new team and manager, you’ll spend the first few weeks in full-time training. We’ll teach you all about our products, services, systems and processes, and how we look after our customers. 

 You’ll then start to take calls in our ‘grad bay’, where you’ll have floorwalkers to help you with anything tricky.  When you finish your stint there, don’t panic. You’ll not only have the support of your manager, you’ll also have experienced, knowledgeable, and friendly colleagues all around you.

Before you even realise it, you’ll be flying solo.