Through the power of technology, we’re supporting customers to live, work and play together better. Join us as we keep our customers and the country connected.
We really enjoy talking to customers.
Every conversation is different. Whether you’re working in sales or service, you’re helping people from all walks of life to stay connected. To the millions of people who contact us, you are the trusted voice of BT. That’s why we count on our advisors to give every one of their callers a positive experience.
We’re looking for people with potential.
It’s not about having tons of experience in sales, customer service, or a contact centre: it’s about bringing your own flavour to everything you do. If you’re great at building rapport and trust, showing empathy and resilience, and going out of your way for people, then you’ve probably already got what it takes to succeed here.
You’ll be helping customers who’re having problems with their services. Each call can be very different. You might be helping people to understand their bills, getting them back online when their connection goes down, or talking them through our products and how to use them.
It’s not always easy. Sometimes customers can be frustrated that they’ve lost connection or their bill’s more than expected. It’ll be your job to calm the customer and fix the problem.
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Service advisor qualities
Our service advisors are:
- able to get on well with people
- confident to have difficult conversations
- respectful of other people’s point of view
- able to think quickly and be calm in stressful situations
- genuinely motivated to help people and solve problems
This role is all about asking questions to understand what’s really important to the customer. They might want to add more services, save money or get a better value deal. Sometimes they may even want to leave us (spoiler: we don’t want them to do this).
You’ll need to get to know them in a few minutes and quickly work out what they need. With award-winning services and the latest devices you’ll be able to put together perfect packages just for them.
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Sales advisor qualities
And to work in sales, you’ll need to be someone who is:
- brilliant at influencing and persuading others
- confident to handle objections and challenging conversations
- persistent and motivated by targets
- able to bounce back after rejection
- able to think quickly and solve problems in stressful situations
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How we do it
We like to give our customers a personal, local touch. We don’t just recognise that our advisors have their own style, we embrace it by encouraging you to handle calls in your own way, one that matches your personality. And wherever possible we route calls to the closest contact centre, helping you start conversations and build rapport.
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Where we do it
Which area of sales or service you pitch up in depends on which contact centre you’re at. We don’t take exactly the same calls at each one. But there is one thing that runs through all of them, wherever they are: they’re all full of wonderful people with amazing qualities, just like you.
We’ve got contact centres dotted all over the UK.
Find one near you.
Accrington
Barrow-in-Furness
Belfast
Blackburn
Cardiff
Canterbury
Dundee
DoncasterExeter
Glasgow
Enniskillen
Leicester
Liverpool
Lincoln
LancasterNewcastle
South Shields
Stoke-on-Trent
Swansea
Truro
Warrington
West Bromwich
As a company that embraces diversity and inclusion, you’ll always find a warm welcome with us - whoever you are, wherever you’re from.
Life in a BT contact centre is many things – exciting, challenging, rewarding, occasionally frustrating, - but it’s never dull. You’ll work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community.
If you want to work in a lively, fun environment and you’ve got the skills we’re after, you know what to do.
Our contact centres are a great place to start building a career within BT in whatever direction you want, whether you’re aiming to scale the local management ladder or branch out into another part of the business.
We love it when people progress in our company. So if you want to go and explore the big wide world of BT, we’ll support you all the way. From access to online resources in our Academy to free courses with LinkedIn Learning, we’ll help you improve everyday skills or develop the new ones you need to land that dream job. You won’t be on your own. You’ll have coaching sessions with your manager, who’ll help you plot a course to where you want to be.
We’ve even launched a programme, called Evolve Digital, specifically for colleagues who want a career in digital but have no experience.
As well as the satisfaction of knowing you’re helping the country stay connected, you’ll also enjoy a suite of more tangible benefits, including:
Show us your potential, start your BT career in a contact centre
Are you itching to work in a lively, fun environment and you like talking to people? Hit that button and talk to us.
What is it really like to work at BT? Read our employee blogs to find out.
