Strategy, Transformation and Business Intelligence

We’re strategists, analysts, engineers and more, working together to transform how we do business and go beyond limits for our customers. We use our techniques and technologies for widespread business benefit and discovery, and collaborate with others on critical challenges, making sure that safety and trust are the highest priorities.

​We’ve always been fascinated by intelligence. It’s what gives us the ability to solve problems, find creative ideas, and make the breakthroughs that build the BT world of tomorrow. We manipulate, model and analyse information to support educated business decision making. We also maximise BT's productivity and operational performance through planning, forecasting and scheduling.

Business operations and services

Over 10,000 globally people work in business operations roles and they provide a range of services across the whole of BT for our internal and external customers. Internally this diverse operation is called Group Business Services and through these shared service centres we provide support in customer services, billing, contractual delivery, business assurance and procurement operations.

A career with us could be incredibly varied and fulfilling, and we welcome applicants from a finance, billing, operations, technology, or change back. In fact, the only must-have is a passion for customer experience and service!

More about working at BT

Using the power of communications to make a better world. What we stand for and how we like to do business.

Find out more about what makes us tick. See what our people say about what it's really like to work here.

We're the world's most established telecoms company. We employ over 100,000 people in over 180 countries.

Help with getting ready for work and starting your career. Lots of opportunities for graduates and apprentices as well.

Our people reflect the diversity of our customers. Having people from all walks of life makes us more creative and innovative.

We're committed to providing great rewards for people who drive our success. Reflecting how we value their skills, experience and qualifications.