Profile photo of Katy Baynard

We caught up with Katy to tell us more about how she became a Delivery, Support & Operations Engineer.

Who are you?

My name is Katy, I'm 21 years old and have worked at BT for 3 years.

Tell us an interesting fact about yourself?

I play Netball competitively for County as a Goal Defence.

Tell us about what you do and where in BT you work?

I work in the Dynamic Networks 24/7 Operations Centre as a Delivery, Support & Operations Engineer. This involves monitoring and managing many of BT’s networks and services, ensuring that we provide high quality and reliable services to our customers. My role includes investigating and fixing faults across BT’s platforms, both proactively and reactively. In some instances this involves responding to, and fixing live failures to restore customer service as quickly and efficiently as possible making sure that we meet our Service SLA’s.

Tell us about your career at BT?

I joined BT in 2016 as a Networking Apprentice. During my 3 year apprenticeship, I was able to rotate across Dynamic Networks in different areas. This included Network Operations, Network Testing, Network Design, Software Development and Delivery Management. This allowed me to understand the Delivery Cycle and how the teams communicate and work together to achieve a goal.

Tell us about how BT has supported you to have the career you hoped for?

During my apprenticeship, BT sponsored me to complete a Level 4 NVQ in Telecommunications as well as allowing me to attend the University of Suffolk to complete an FdSc in Network Engineering. Following my apprenticeship, I am still always encouraged to take opportunities to upskill myself on new technologies, including Vendor Accreditations, Top-Up Degrees and further development programmes. BT fully supports me to develop both my career and myself as an individual. As a woman in technology, I am very passionate to continue a career down this path.

What advice would you offer to someone like you who was considering a career with BT?

You won’t regret it! There are so many career paths available that there will most definitely be one suited to you.

What’s it like working in Adastral Park?

Working at Adastral Park is very exciting. It has huge resource and knowledge.

How does your team contribute to BT’s future?

My team is very important to BTs future. New technologies and services are being introduced all of the time and we are responsible for maintaining and monitoring these. This means we are always learning and adapting to change.

To find out more about Engineering Careers at BT here.

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